Senior Program Manager, Global Logistics, Shipper Experience

DescriptionAmazon is looking for a Senior Program Manager with a strong delivery record and proven project management experience to own strategic, tactical, cross-functional and technology projects and programs across multiple verticals.

This role requires scoping and creating project plans, developing processes, coordinating and driving execution, and communicating to senior management on status, risks and process / product changes.

Cross-team coordination, project management and executive presentation skills are essential. The ideal candidate will leverage extensive project management experience, combined with deep analytical capabilities and a keen sense of innovation, to lead complex projects from conception to completion.

We are seeking a Senior Program Manager to effectively manage the creation and enhancement of our supply chain and transportation networks.

In this role, you will scope large projects, track project timelines, and develop mechanisms for communicating status, risk, and business challenges.

The ideal candidate must be adept at cross-team coordination, project management, and data analysis, with a proven history of delivering results.

Key job responsibilitiesManage and oversee various cross-functional programs, ensuring successful delivery.Develop and refine program strategies, effectively leading and motivating teams.

Set clear objectives for programs, leveraging data analytics to drive improvements and achieve metrics.Navigate and resolve ambiguities in business scenarios, applying creative problem-solving skills.

Foster collaboration with internal and external partners to optimize resource allocation and project success.Evaluate and prioritize projects in conjunction with customer needs and technical team inputs.

Bridge gaps in team dynamics, processes, and systems, preventing common project pitfalls.Identify and mitigate risks, preventing them from escalating into major issues.

Regularly communicate with senior managers, business leaders, and other stakeholders to support key business initiatives.

Develop, implement, and oversee KPI reporting for a program portfolio, ensuring clear visibility of milestones and project performance.

Manage and communicate project budgets effectively.A day in the lifeThe Senior Program Manager for Inbound Delivery Experience (IBDX) is responsible for defining the strategic vision and delivering a best-in-class experience for Amazon's selling partners who ship into our fulfilment network.

They will lead the end-to-end and cross-functional program to transform the inbound delivery experience for Amazon's selling partners and carriers, globally.

You will help define the program, set key objectives, analyze performance data, drive improvements, and influence resource allocation amongst partner teams.

This is a critical role that requires an experienced leader who has deep understanding of operations, a customer-focused mindset, and strong cross-functional leadership to drive complex initiatives that balance the needs of selling partners, carriers, and internal operations.

A typical day may involve working sessions with the cross-functional business teams to drive progress on key initiatives, such as reducing delivery lead times, eliminating arrival defects, and capturing and deep diving the selling partner experience.

The PGM will also spend time reviewing the latest operational metrics and identifying key areas of concern as well as possible ideas to improve performance.

About the teamThe Shipper Experience team is a critical part of the company's global logistics operations, responsible for ensuring a seamless and efficient shipping experience for all selling partners.

The team works closely with various internal stakeholders to continuously enhance the shipper experience and meet evolving business needs.

The Senior PGM will have the opportunity to work with a talented and dedicated group of professionals and contribute to the overall success of the organization.

Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children.

Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment.

The benefits that generally apply to regular, full-time employees include : Medical, Dental, and Vision CoverageMaternity and Parental Leave OptionsPaid Time Off (PTO)401(k) PlanLearn more about our benefits here : Basic Qualifications5+ years of program or project management experienceExperience using data and metrics to determine and drive improvementsExperience owning program strategy, end to end delivery, and communicating results to senior leadershipKnowledge of Excel at an intermediate level (e.

g., pivot tables & charts, multiple criteria lookups, nested logical / IF formulas, data cleansing, array formulas, etc.)Experience working cross functionally with tech and non-tech teamsBachelor’s Degree in Business, Engineering, Operations, Supply Chain, Transportation Logistics, or related fieldKnowledge of SQLPreferred QualificationsMaster's degree5+ years of driving end to end delivery, and communicating results to senior leadership experience5+ years of driving process improvements experienceExperience in stakeholder management, dealing with multiple stakeholders at varied levels of the organizationExperience building processes, project management, and schedulesExperience of Six Sigma / Lean analytical techniquesIf you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets.

If you’re passionate about this role and want to make an impact on a global scale, please apply!Amazon is committed to a diverse and inclusive workplace.

Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

• For individuals with disabilities who would like to request an accommodation, please visit Los Angeles County applicants : Job duties for this position include : work safely and cooperatively with other employees, supervisors, and staff;
• adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service;

and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position.

These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation.

Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $104,100 / year in our lowest geographic market up to $185,000 / year in our highest geographic market.

Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience.

Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and / or other benefits.

For more information, please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.