Customer Service Representative - Inside Sales

Green Bay Packaging Fremont Division
Graytown, OH, United States
Full-time

Responsibilities :

  • Advanced computer skills with proficiency in the Microsoft Office Suite along with website and internet tools
  • Excellent verbal and written communication skills both on the phone and in person one-on-one
  • Strong math background needed to estimate product cost
  • Ability to work well under pressure, handle many tasks and interruptions within a short period of time while providing positive, personalized customer service
  • Responsible for accurate and timely data entry inclusive of managing multiple accounts including processing and expediting orders, quoting, coordinating timely deliveries, and maintaining inventories
  • Ability to coordinate interaction between the customers and multiple departments including handling complaints and quality concerns
  • Must be able to prioritize, organize, and follow-up based on given timelines
  • Mechanical ability to understand diagrams and machine limitations along with a willingness to learn the entire plant flow

Qualifications :

  • Commitment to providing outstanding customer service
  • Ability to multi-task in a fast-paced environment
  • Ability to work in a team atmosphere
  • Ability to resolve conflict with creative use of resources
  • High attention to detail
  • Excellent organizational skills
  • Strong communication skills
  • Prior customer service experience is a plus, but no experience required
  • High school diploma required, college degree preferred
  • 5 hours ago
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