Job Description
Job Description
Company : Echelon Supply & Service
Position : Customer Service Representative
Overview : Since 1977, Echelon Supply & Service has been a leading supplier of hoses and hose assemblies for commercial and military applications throughout the world.
Due to current, as well as projected future growth, Echelon is currently seeking a competitive, team oriented and experienced Customer Service Representative (CSR) to join our business-to-business team.
Responsibilities :
- Assist the outside sales team in helping achieve monthly, quarterly, and annual sales & financial goals established by the Regional Sales Manager
- Help to service an existing customer base with questions and concerns while continuing to expand current sales orders and requests
- Drive sales of current products by creating and implementing marketing / business strategies while utilizing current market trends with both inside and outside sales teams
- Make scheduled sales calls to determine active, inactive and prospective accounts during down time
- Developing and maintaining positive relationships with all established accounts
- Use of CRM system and marketing platforms to track calls and activities performed
Qualifications :
- 3+ years of customer service experience required, and the ability to meet & exceed target goals
- BA in Business, or another related field preferred, but not required
- Experience working in the industrial or manufacturing industry preferred
- Proficiency with Microsoft Office products
- Highly organized, with the ability to work independently
- Ability to thrive in a fast-paced environment
- Ability to multi-task, and prioritize multiple projects simultaneously
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