Housekeeping Coordinator

Job Description

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Rate of Pay : $22.50 / hour USD

Under Supervision of the Executive Housekeeper and Assistant Executive Housekeeper, the Housekeeping Coordinator will be responsible for assigning daily assignments to our Room Attendant, Supervisors and giving a list of VIP’s to our Houseman Attendants.

Coordinators are responsible for taking calls from our guests and delegating to all necessary departments or colleagues in the Department.

Responsibilities :

• Read the log book, email, follow through special request, check traces reports and ensure that they are all completed.
• Using HotSOS Housekeeping application (REX) to do the housekeeping opening by assigning room attendant sections and highlighting the VIPs and special requests on the assignment sheets.
• Get special attention and VIP guest list and give to the Supervisors, give the special request (traces) to the Supervisors.
• Prepare the Houseman assignment sheets and highlight any special requests to go into the guest rooms for the day or any VIP guest arrivals.
• Answer all calls coming in using the correct etiquette.
• Use the HotSOS Application constantly throughout the day to report and assign issues to other Departments or Colleagues in the Department.
• Be aware of any pending rooms and assign them to Supervisor immediately.
• Make sure that the Supervisors check all VC rooms and turn up all turn down rooms before 10 : 00 am and call them if a lot of rooms are needed to be inspected and stay on top of the VC, pick-ups discrepant and OOO rooms.
• Monitor queue and rush rooms as needed by the Front Desk by calling the Supervisors.
• Monitor service requests and do not disturb via Axxess application.
• Communicate all refuse service, late service and pick-ups to the PM Coordinator and Manager.
• Run backup reports as instructed to have in case the system goes down.
• File paperwork as given by Manager.
• Log all lost and found items in HotSOS Application and turn them in to Security at the end of each shift.
• Assist in maintaining the cleanliness of Housekeeping office.
• Write information in the pass on log.
• Close out your shift as instructed and file all your shifts reports.

Qualifications :

• Requires basic knowledge of computer usage.
• Must be able to coach and guide employees through basic skills.
• Must be able to motivate by example either on the production floor or in a classroom environment.
• Needs to have an aptitude to promote minimum levels of skills and abilities that would create a positive outcome, in a hot or challenging work environment.
• Able to establish and maintain a safe working environment according to OSHA regulations, that would protect both the employee and coworkers.
• High School graduate or equivalent is preferred.
• Previous experience of one year a plus.
• Able to communicate well both verbally and in writing.
• Reading and counting is essential.
• Computer efficiency in both Excel and Word is preferred.

Physical Demands :

• Must be able to lift a maximum of 25 lbs. throughout the day.
• Ability to follow directions, perform tasks with attention to detail, speed accuracy, and follow-through.
• Ability to work without direct supervision.
• Ability to work well as part of a team, set up and organize workstation with designated supplies and equipment.
• Replenish supplies and equipment as needed during the shift.
• Report any faulty equipment, linen shortages, maintenance needs, safety hazards, and other problems immediately to your supervisor.
• Restock work areas for the next shift as assigned.
• Successfully complete the training / certification process for this position.

Additional Information

Our commitment to Diversity & Inclusion : We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent.

Fairmont Grand Del Mar is proud to be an Equal Opportunity Employer. EOE / M / F / D / V

Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality.

We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https : / / careers.accor.com /

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

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