Job Description
Job Description
Job Description
It is the responsibility of the teller to courteously, expeditiously and accurately process on-line and off-line transactions for all types of accounts and services for the customers.
Reports To
- Branch Manager
- Assistant Branch Manager
- Supervisor
Primary Responsibilities
- Accept retail and / or small business deposits, loan payments, process checking and savings account withdrawals
- Cash checks
- Maintain an adequate cash drawer at all times; this includes requisitioning cash when needed and signing back excess cash and mutilated currency
- Balance cash drawer in accordance with Bank procedures and regulations including periodic batching of cashed checks
- Answer customer inquiries and refer customers to the proper service area for issues that cannot be resolved at the teller line
- Providing additional products including Bank Checks, Personal Money Orders and Gift Cards.
- May be responsible for bank opening and / or closing
- Maintains the highest level of confidentiality with all information obtained
- Promotes the bank’s products and services
- Represent the Bank in a manner that maintains and expands positive relations with all customers, potential customers and co-workers
- Comply with all department and company policies, procedures and regulations
- Other duties as assigned
- Part time tellers are required to work every Saturday. Full time tellers are required to work rotational Saturdays
Desired Skills & Experience
- Excellent customer service skills, attentiveness, information retention, tact and diplomacy in dealing with both customers and employees
- Mathematical skills
- Strong communication & organizational skills
- Detail oriented, high degree of accuracy
- Competence with computers, telephone, calculator
- Ability to work in a fast-paced environment & under pressure as needed
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