Water / Wastewater - Client Services Manager

Job Description

Job Description

Ardurra is looking to hire an experienced Water / Wastewater Client Services Manager to join our team in our Columbia, SC office.

Our innovative water and wastewater engineers collaborate closely with clients to plan, design, permit, and construct systems that address their needs comprehensively. This approach allows our clients to make smarter investments, resulting in lower life cycle costs and additional benefits.

As a recognized leader in the Southeast water industry, our projects encompass treatment and infrastructure initiatives for municipal and institutional clients. Our work ranges from drinking water supply to water reuse, wastewater, and stormwater management. We have the capability to support projects of all sizes within a flexible and innovative team environment.

Primary Function

The Client Service Manager will focus on supporting a mix of established clients, new business growth, project delivery, and mentoring of engineering staff. The position will collaborate with regional and national water / wastewater engineering expertise to share resources and leverage capabilities to expand our South Carolina water business group.

Essential Functions of the Job :

• Develop innovative solutions to add value to our clients that differentiate Ardurra from competitors
• Responsible for marketing to existing clients through project performance, expanding the scope of existing contracts, and identifying new project opportunities
• Responsible for delivering service to the client and for client relations
• Conduct monthly project reviews with the project client and / or principal in charge, and seek periodic guidance
• Manage multiple design consultants to complete detailed and permitted construction plans
• During project startup understand the client's critical success factors and prepare an effective project management plan
• Responsible for project administration in the project management system (including accurately placing the project setup information)
• Responsible for making sure that all team members understand their role on the project, the task / s that need to be accomplished, along with the schedule and budget for the tasks
• Be available to team members to mentor junior staff and consult with the principal in charge for guidance
• During project execution, monitor the progress of the scope, budget, schedule, and quality / performance
• Provide project team leadership and be accountable for technical, financial and schedule delivery excellence
• Responsible and accountable for all aspects of the project from initiation through closeout
• Responsible for risk management and proactive change management
• Responsible for prompt invoicing and collection

Education and Experience Requirements :

Why Ardurra?

While Ardurra offers competitive compensation and rich benefits programs, it is our culture that truly sets us apart from our peers. We nurture a family-like culture, striving to create a work environment that is enjoyable, challenging and rewarding but also fun. We are acutely focused on developing our staff, whether through our internal Ardurra Academy or through our industry-leading Leadership program. We have made a deliberate and focused commitment to nurture a people-centric culture where people are : valued as individuals; supported in their professional and career development with multiple, varied career paths; provided the tools and resources to be successful, engaged, and satisfied in their work; and positive benefits, time-off programs, and flexibility to help maintain a healthy balance between work and home.

Ardurra is an Equal Opportunity / Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, gender identity or sexual orientation.

NOTICE TO THIRD PARTY AGENCIES :

Ardurra does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Agency Agreement, Ardurra will not consider or agree to payment of any referral compensation or recruiter fee. If a resume or candidate is submitted to any hiring manager without a previously signed agreement, Ardurra reserves the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency. These candidates will be considered property of Ardurra. We’re not currently looking to add any more agencies to our list of approved vendors, so please do not contact any of our managers or recruitment team with sales calls or details of your candidates.

#LI-BC1