Resort General Manager ("Gerente General")

Job Details

Description

LOCATION

The Lodge at Torrey Pines

Step into the timeless craftsman charm of The Lodge at Torrey Pines. Overlooking the world-renowned Torrey Pines Golf Course with views of the Pacific Ocean, the AAA Five Diamond rated resort features 170 rooms and suites, 2 restaurants, a full-service spa, versatile meeting spaces, and unprecedented service.

The Lodge at Torrey Pines is owned by Evans Hotels , LLC, a family-owned and operated business committed to supporting and enhancing employee well-being through a variety of programs that nurture our staff professionally and personally.

We offer hands-on manager and leadership training, employee appreciation days, and staff awards and recognition. Our team is also dedicated to serving our community through initiatives like company-wide beach clean-ups and volunteer opportunities.

SUMMARY

The General Manager ( Gerente General ) reports to the Chief Operating Officer and will be responsible for overseeing the AAA Five-Diamond rated, Lodge at Torrey Pines.

This role leads and supports a team of hospitality professionals to achieve superior guest, owner, and associate results.

Areas of direct oversight include Spa, Housekeeping, Security, Engineering, Groundskeeping, and Food & Beverage. The property includes high-profile food and beverage offerings, and the General Manager will ensure we maintain and build our market presence.

This position drives and maintains five-diamond service while maximizing revenue and ensuring superior financial results.

PAY & PERKS

• Compensation : $235,000 - $300,000 DOE
• Discounted Hotel Rooms for you, family, and friends.
• Free Employee Parking and / or discounted MTS Pronto Card.
• Free Meals & Refreshments during working shift.
• Career advancement opportunities!
• Health (including SIMNSA), Dental, Vision, 401k with match, life insurance, sick and vacation time.
• Discounts on cell phone bills, shoes, gym memberships, hotel stays at our sister properties, and more!

ESSENTIAL DUTIES :

• Coordinate, direct, and manage day-to-day hotel operations directly or by delegation to subordinate supervisors.
• Ensure that the hotel consistently delivers exceptional guest experiences in line with AAA Five Diamond standards.
• Uphold the AAA Five Diamond standards of excellence in all aspects of resort operations.
• Motivate associates to exceed guest expectations and passionately uphold and elevate a positive work environment by developing a culture where the guest experience comes first.
• Support and communicate company goals and initiatives, promote company programs and act as an ambassador of the company.
• Provide input and execute the development, implementation, and measurement of guest service standards consistent with the company’s core service standards.
• Respond to guest interactions in a professional and timely manner, achieving positive resolutions to guest concerns.
• Support and motivate the Sales, Catering, and Revenue teams.
• Work with revenue management and implement necessary rate changes to maximize room revenue.
• Closely monitor occupancy, rates, and demand forecasts; and make recommendations concerning current and future rates.
• Participate in the development of marketing strategies aimed at increasing volume and market share and investigate potential opportunities for revenue optimization.
• Responsible for designing, directing, and implementing guest resort activities on a seasonal basis that drive guest experience and engagement.
• Ensure hotel operations are functioning within the financial parameters established by the company.
• Monitor property expenditures, and prepare justifications for budget variations, and project increases for projects.
• Ensure all accounting and financial policies and procedures are supported and fully maintained at the property.
• Lead with an employee-centric mindset that values our associates.
• Ensure our Associate culture programs such as Evans Team Chats, Associate Engagement Surveys, Evans Check-In, Hospitality Star, Guiding Star, and more are fully supported.
• Hire top-notch associates.
• Assemble skilled and cohesive teams, manage individual and group performance, provide developmental opportunities, and promote teamwork and cooperation.
• Ensure a safe working environment for guests and associates.
• Create a positive work environment.
• Ensure training and development programs are supported and executed.
• Incorporate five-diamond service standards into the property’s culture and training.
• Ensure compliance with company policies and legal requirements for all employees.
• Performs additional duties and responsibilities as directed by the leadership team.

Qualifications

QUALIFICATIONS :

• Bachelor's degree (B. A.) from four-year college or university required, Hospitality management preferred.
• Upscale / luxury hotel / resort experience preferred.
• A minimum of fifteen years of experience in hospitality management is required.
• Technical knowledge of hotel property management, yield management systems, and financial / accounting systems.
• AAA five-diamond experience preferred
• Experience managing relationships for a high-profile property with outside vendors, entities, government officials, and agencies.
• Exceptional customer service and interpersonal skills.
• Significant food and beverage management skills.
• Strong financial analysis and business intelligence skills.
• The ability to develop short and long-range property objectives and strategies.
• Ability to read, analyze, and interpret standard scientific and technical journals, financial reports, and legal documents.
• Ability to respond to common inquiries or complaints from customers, regulatory agencies, or business community members.
• Ability to write speeches and articles for publication that conform to prescribed style and format.
• Ability to effectively present information to top management, public groups, and boards of directors.
• Ability to speak / write Spanish effectively is preferred.
• Exceptional customer service and interpersonal skills.
• Exceptional customer service and interpersonal skills.
• Open availability, including weekends, nights, and holidays.
• The following position will be filled in accordance with the process set forth in California Labor Code Section and San Diego Municipal Code et. seq.

The pay scale posted is the salary or hourly wage range that the employer reasonably expects to pay for the position during the first year of employment.

The posted range does NOT include potential additional types of compensation, such as gratuities, service charges, commissions, or bonuses.

Actual compensation offered may fluctuate based on qualifications and / or experience.