Intake Specialist/Coordinator (Spanish with Customer Service Exp)

Job Description

Job Description

Hi All,

My name is Poornachandra Rao and I'm a recruiter at Kyyba. We specialize in recruiting professionals at all levels (both contract and perm).

I came across your profile and believe you are a great fit for one of the opportunities. I've included the job description here for your review.

Please let me know if you’re interested and like to discuss this opportunity in greater detail. You can reach me at (248) 254 4299

Fully Remote but must be local to Detroit, MI

Job Title : Medical Management Intake Specialist

No of positions : 04

Location : Detroit, MI

Duration : Long Term (12 Months)

Req Skills : Spanish and Customer service Exp

Work Hours :

• Schedule : Full-time, 40 hours per week
• Hours : Monday through Friday, 8 : 00 AM to 5 : 00 PM
• Flexibility : Schedules will include some Saturdays, Sundays, and Holidays; overtime may be necessary

Required Skills and Experience :

• Minimum of 2 years of experience in a healthcare, insurance, or related field
• High school graduate and college or university experience
• Medical terminology knowledge or a medical background is required
• Strong understanding of health insurance processes, including claims management, benefits coordination, and prior authorization procedures
• Customer service experience is required
• Strong phone skills with experience handling inbound and outbound calls
• Experience with healthcare management software and databases
• Excellent verbal and written communication skills
• Ability to explain complex information in a clear and concise manner
• Strong problem-solving skills with the ability to analyse data and identify trends
• Attention to detail and accuracy in all work
• Ability to work collaboratively with cross-functional teams
• Demonstrated ability to build and maintain positive relationships with colleagues, clients, and stakeholders

Highly preferred :

• Two years of college or associate level degree equivalent
• Experience with providing high quality, provider focused servicing to facilities and doctors
• Work collaboratively as a team member with peers and nurses
• Concisely and accurately enter documentation into Care Advance
• Effectively engage over the phone via both inbound and outbound with providers
• Process provider requests as needed
• Acts as providers first trusted source for UM Prior Auth programs
• Assign faxes to designated staff
• Process requests for compliance inquiries
• Access various UM department mailboxes and voicemail as needed
• Ability to function independently
• Critical Thinking
• Bi-Lingual / Spanish

Company Description

About Kyyba :

Founded in 1998 and headquartered in Farmington Hills, MI, Kyyba has a global presence delivering high-quality resources and top-notch recruiting services, enabling businesses to effectively respond to organizational changes and technological advances.

At Kyyba, the overall well-being of our employees and their families is important to us. We are proud of our work culture which embodies our core values;

incorporating value, passion, excellence, empowerment, and happiness, creates a vibrant and productive atmosphere. We empower our employees with the resources, incentives, and flexibility that they need to support a healthy, balanced, and fulfilling career by providing many valuable benefits and a balanced compensation structure combined with career development.

Company Description

About Kyyba : r nFounded in 1998 and headquartered in Farmington Hills, MI, Kyyba has a global presence delivering high-quality resources and top-notch recruiting services, enabling businesses to effectively respond to organizational changes and technological advances.

r nAt Kyyba, the overall well-being of our employees and their families is important to us. We are proud of our work culture which embodies our core values;

incorporating value, passion, excellence, empowerment, and happiness, creates a vibrant and productive atmosphere. We empower our employees with the resources, incentives, and flexibility that they need to support a healthy, balanced, and fulfilling career by providing many valuable benefits and a balanced compensation structure combined with career development.