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Support Specialist
VirtualVocationsAkron, Ohio, United Statesjob_description.job_card.30_days_ago
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- serp_jobs.job_card.full_time
job_description.job_card.job_description
A company is looking for a Support Specialist II to provide technical support and guidance to Administrators and Exam Takers.
Key Responsibilities
Deliver customer support through phone, chat, and email to resolve technical and procedural inquiries
Diagnose and resolve issues related to software, browsers, and operating systems
Meet or exceed targets for customer satisfaction, productivity, and service levels while maintaining quality assurance
Required Qualifications
3-5 years of customer support experience
Knowledgeable of AI systems and tools used in support organizations
Experience in live chat, phone, and email support
Familiarity with remote troubleshooting and system diagnostics
Ability to work independently in a remote setting with a secure internet connection
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Support Specialist • Akron, Ohio, United States
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