Systems Administrator

Facility :

Dayton Children's - Main Campus

Department :

Foundation & Architecture

Schedule : Full time

Full time

Hours : Job Details :

Job Details :

The Systems Administrator works in collaboration with the internal customer and vendors to understand their daily business functions and ensure the systems are configured / tuned to meet customer needs on an ongoing basis.

This is accomplished by acting as the first-line liaison between the operational stakeholders and vendors for support and maintenance issues.

Are responsible for engaging and escalating unresolved issues to the appropriate resources.

Systems Administrator roles are to manage, administer, and assist with implementing organization specific IT systems, analyze incident trend data and provide stable solutions.

Proactively monitoring the environment is a critical role in managing operations. Develop written procedures, programs, diagrams, and documentation for internal customers and IS team members.

Technical expert for IT applications on projects and helps facilitate technical meetings. It is required that this role proactively communicates with all levels of staff and management and deliver exceptional customer service while ensuring high availability, acceptable levels of performance of enterprise-critical computer resources and always maintain patient safety.

Education

Associates degree from an accredited program required : Bachelor's degree preferred.

Experience

REQUIRED : 2 years of professional experience in IT systems.

PREFERRED : A professional technical certification, such as the Microsoft Solutions Associate (MCSA), CompTia Network+, Cisco (CCNA) other similar certification.

Healthcare environment experience, ITIL process experience preferred

Department Specific Job Details :

The Systems Administrator works in collaboration with the internal customer and vendors to understand their daily business functions and ensure high quality support for the clinical staff on an ongoing basis.

Systems Administrators act as the first-line liaison between the operational stakeholders and vendors for support and maintenance issues.

It is imperative to provide excellent customer service and positive collaboration.

The Systems associated with the ongoing customer support are :

• Active Directory, Group Policy (GPO)
• DNS / DHCP
• Hyper-V and VMWare Hypervisors
• Knowledge of Windows Server, Enterprise and Core for all versions starting with 2016 to current available OS
• Print servers, printers, and associated tools.
• Knowledge of ESXi is also desirable.
• Disciplines and working knowledge of SAN and NAS are foundational to our enterprise environment.
• We are moving towards hybrid, cloud and on prem environments. Knowledge in this space is a plus.

Administration responsibilities :

• Developing written procedures, programs, and documentation for internal customers as well as fellow IS team members.
• Maintain team ticket queue with proper updates of actions performed and leveraging excellent customer support skills. On-Call support after hours, and in rotation with other team members.
• The Systems Administrator collaborates with the operational stakeholders to develop comprehensive technology analysis documents, instruction sheets, network diagrams, and process documentation for IT systems and services.
• As the technical expert, ownership of projects and facilitating communications as well as driving technical meetings is needed for project success.
• It is required that this role proactively communicates with all levels of staff and management and deliver exceptional customer service while ensuring high availability, acceptable levels of performance of enterprise-critical computer resources and always maintain patient safety.

Soft Skills and responsibilities :

As a Systems Administrator, it is important to have open communication, often with documentation between the department teams and sub-teams and is paramount to the way we work.

Full engagement and attention to detail is critical to not only resolving clinical provider and staff technical issues but will also have an integral part in many projects that support the Hospital vision.

Vendor interaction plays an important part in application performance evaluation, troubleshooting potential bottlenecks and identifying possible solutions, then implementing those fixes and enhancements.

All of this culminates into and is a key part of our culture.

Education Requirements :

Associates (Required)

Certification / License Requirements :