job summary : Responsibilities :
Responsibilities :
- Responsible for answering incoming calls and providing excellent customer service to a Multi-Client Group, following program guidelines and call center standards.
- Respond to incoming calls from customers and provide accurate answers and guidelines related to the client product.
- Respond to complex call types ranging from technical assitance and troubleshooting.
- Develop customer relationships that contribute to business objectives and promote customer loyalty.
- Research and resolve customer questions and issues to ensure customer satisfaction and retention.
- Troubleshoot device related issues and submit incident tickets using a web-based system to escalate customer issues as needed.
- Must be able to read, write and speak fluently in English.
Skills : Active Listening, Empathy, Clarity in communicating, Understanding of services, Knowledge of MS Office, Fluent in English, Verbal Communication, Perfect Attendance , Typing Skills, Telephone Etiquette, Troubleshooting skills , Call Center Support, Easily adaptable to change, Manage a high volume of calls Experience : Entry Level
responsibilities :
- Responsible for answering incoming calls and providing excellent customer service to a Multi-Client Group, following program guidelines and call center standards.
- Respond to incoming calls from customers and provide accurate answers and guidelines related to the client product.
- Respond to complex call types ranging from technical assitance and troubleshooting.
- Develop customer relationships that contribute to business objectives and promote customer loyalty.
- Research and resolve customer questions and issues to ensure customer satisfaction and retention.
- Troubleshoot device related issues and submit incident tickets using a web-based system to escalate customer issues as needed.
- Must be able to read, write and speak fluently in English.
The essential functions of this role include :
- working in a smoke free environment
- working weekends
qualifications : Experience
Experience
Entry Level
Education
High School (required)
skills :
- Active Listening
- Empathy
- Clarity in communicating
- Understanding of services
- Knowledge of MS Office
- Fluent in English
- Verbal Communication
- Perfect Attendance
- Typing Skills
- Telephone Etiquette
- Troubleshooting skills (6 months of experience is required)
- Call Center Support (6 months of experience is required)
- Easily adaptable to change
- Manage a high volume of calls
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