Responsibilities Overview
- Assist with the communication between the customer services team and our US vendor.
- Responsible for ensuring the completeness of customs clearance information and documents. Ensure the comminication between our service providers and airlines is completed in a timely manner.
- Real-time monitoring and tracking of shipment's customs clearance information and status, investigate, resolve and communicate operational or entry issues.
- Coordinate and follow-up with our warehouse and 3rd party warehouses for the customer's needs. Such as : order fulfillment, forwarding, dropship, transshipment, and demolition etc.
- Monitor and coordinate import customs clearance and transportaion.
- Coordinate with our customer service team to follow up with our last mile solution providers regarding lost packages, undeliverable packages and refund requests.
Qualifications
- Bachelor’s degree from four-year college or university and 1-2 years related experience and / or training
- Excellent analytical and problem-solving skills
- Excellent written and verbal communication skills
- Proficient with Microsoft Office Suite or similar software
IM Global LLC is an equal opportunity employer and offers visa sponsorship for the right candidate.
Job Type : Full-time
Pay : $45,000.00 - $50,000.00 per year
Benefits :Schedule :
- 8 hour shift
- Evening shift
- Weekends as needed
Language :
Mandarin (Required)
Work Location : In person
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