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Customer Service Supervisor

VirtualVocations
Fort Lauderdale, Florida, United States
Full-time

A company is looking for a Customer Service Representative Supervisor (Remote).Key ResponsibilitiesOversee daily operations and management of the Customer Service DepartmentMonitor call quality and performance metrics while providing training and support to staffPrepare performance reports and conduct employee performance reviewsRequired QualificationsHigh School diploma3+ years of experience in a call center or healthcare settingKnowledge of medical terminologyProficient in Microsoft Excel and other Microsoft Office applicationsBilingual in English and Spanish is preferred

21 hours ago
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