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Floating Physical Therapist Aide

Floating Physical Therapist Aide

Physical Therapy NOWMiami, FL, USA
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Role Description & Mission

The Floating Patient Experience & Rehabilitation Aide is PT Now's cross-trained utility player-equally comfortable supporting hands-on care in the therapy floor as you are running a smooth front desk. You step into different clinics, learn fast, and keep the day humming. This role embodies Service Before Self , Relentless Integrity , Bold Accountability , Urgency with Impact , and Purpose-Driven Leadership by delivering a first-class patient experience while protecting clinical flow and safety.

Mission

  • Deliver an exceptional patient experience from hello to checkout.
  • Keep treatment areas prepared, clean, and stocked so sessions start on time and run safely.
  • Support supervised patient exercises and movement per PT / PTA direction.
  • Maintain accurate scheduling, intake, and documentation in the EMR to support clinic efficiency.
  • Float seamlessly between locations, adapting to each clinic's rhythms and needs.

Skills & Competencies

  • Patient Service : Warm, professional, and attentive; de-escalates with empathy.
  • Clinical Support Basics : Safely assist with exercises and positioning under direct supervision.
  • Front Desk Excellence : Scheduling, confirmations, intake, insurance verification basics, co-pay collection, and receipt handling.
  • Organization & Cleanliness : High standards for sanitization, stocking, and room turnover.
  • Tech Proficiency : EMR / scheduling systems, phone systems, basic POS.
  • Team Player : Jumps in where needed; communicates clearly with therapists and admin.
  • Detail & Discipline : Follows SOPs exactly; documents accurately.
  • Values Alignment : Purpose-Driven Leadership, Relentless Integrity, Service Before Self, Bold Accountability, Urgency with Impact.

    • Ideal DISC Profile

    High S / High C with Moderate I

  • High S : Dependable, steady, patient-oriented.
  • High C : Accurate, procedure-focused, safety-minded.
  • Moderate I : Warm, approachable first impression; builds rapport quickly.
  • Low-to-Moderate D : Adapts fast to new sites without sacrificing accuracy.

    • Key Performance Indicators (KPIs)

  • On-Time Starts : ≥ 98% of assigned sessions start on time with areas prepped.
  • Patient Satisfaction (Aide / Front Desk) : ≥ 4.8 / 5 average rating.
  • Clinic Cleanliness & Safety : 100% pass on monthly internal inspections.
  • Equipment Turnover : ≤ 2 minutes between patient uses.
  • Schedule Quality : ≥ 95% weekly fill rate on assigned providers; ≤ 5% no-show / cancel rate via proactive confirmations.
  • Data Accuracy : ≤ 1% error in demographics, insurance, scheduling, and charge capture hand-offs.
  • Check-In / Out Time :
  • Float Readiness : 100% completion of cross-training checklists; first-week deployment success at new sites (validated by Clinic Director).

    • Scope of Work

    Patient Support (Clinical Floor)

  • Escort patients, review any therapist-provided precautions, and assist with setup.
  • Supervise and cue exercises under direct PT / PTA supervision ; ensure safety and encouragement.
  • Retrieve / return equipment during sessions; maintain smooth flow between stations.

    • Clinic Maintenance & Safety

  • Clean / sanitize treatment tables and equipment after each use; follow infection-control SOPs.
  • Restock linens, gels, bands, and treatment tools; maintain tidy storage.
  • Perform opening / closing checklists; report maintenance / safety issues immediately.

    • Front Desk & Administrative Operations

  • Greet patients and referral sources warmly; manage check-in / check-out.
  • Provide clear instructions for forms, intake, and insurance eligibility verification (per SOP).
  • Schedule new / follow-up visits; execute confirmations and follow-ups on missed visits.
  • Collect co-pays and patient balances , issue receipts, and document per policy.
  • Maintain accurate EMR records and same-day filing of all patient documents.
  • Support clinic marketing materials and in-office promotions as directed.

    • Communication & Coordination

  • Relay messages between patients and clinicians; communicate schedule changes promptly.
  • Participate in daily huddles; surface bottlenecks early and propose solutions.
  • Use approved templates / scripts for calls, confirmations, and reminders.

    • Float Deployment & Cross-Training

  • Travel to assigned clinics; integrate into workflows quickly and respectfully.
  • Learn local nuances (rooming patterns, equipment locations, opening / closing routines).
  • Maintain cross-training competency across both Front Desk and Rehab Aide functions; complete quarterly refreshers.

    • Compliance & Confidentiality

  • Uphold HIPAA and PT Now privacy standards; follow PT Now communication policy (no PHI via unsecured channels).
  • Follow safety, OSHA, and infection-control procedures without exception.

    • Qualifications

  • 1–2 years in outpatient rehab support and / or medical front desk strongly preferred (will train the right values-aligned candidate).
  • EMR / scheduling experience; comfort with phones and basic POS.
  • Excellent customer service and clear written / verbal communication.
  • Reliable transportation and willingness to travel between clinics; flexible with assignment length (1 day to 1–6+ months).
  • Current CPR / First Aid (or obtained within 60 days of hire). Bilingual a must.

    • Physical Requirements

  • Stand / walk for extended periods; assist with patient mobility.
  • Lift, push, or move up to 30–50 lbs of equipment / linens safely.

    • Work Schedule & Travel

  • Full-time; may include early mornings or early evenings based on clinic needs.
  • Travel between PT Now locations assigned.

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