Customer Service Center Representative

Primary contact for Parking Services, HU Housing, CommuterChoice and ID card services information to Harvard University affiliates via walk-in, phone, email, as well as product-specific websites.

Notary Public services provided by appointment.

Advise customers on eligibility for the issuance and distribution of ID cards. Process ID card orders (bulk printing or individual);

performs validation, image capture and printing of photo ID cards. Process lost ID card fees., Under direction of management, assist with special projects such as processing orders for non-photo ID cards (i.

e. access cards, re-writeable and vanity cards) and perform image capture and printing at offsite events.

Assist customers with commute planning; issuing and processing parking permits, parking access credentials for short term, annual and event parking;

parking permit replacements, parking permit cancellations, parking violation payments, and claim check retrievals for towed vehicles.

Process payments for permit and parking violations and parking violation appeals. Under direction of management, assist with special projects (i.

e. Email communications, parking relocations and wait list fulfillment, etc.). Process applications and payments for individuals and groups during the annual permit renewal process.

Coordinate daily customer support and troubleshooting with parking services field operations staff.

Assist customers who are prospective tenants with HU Housing portfolio and program information. Act as resource for customers with off campus and alternate resources.

Interface with landlords, real estate brokers, and Harvard Affiliates to assist with the off-campus listing process for non-Harvard owned apartments.

Process monthly apartment payments and data entry into HU Housing tenant ledger.

Assist customers who are interested in alternate commuting options with CommuterChoice program information. Act as a resource for customers with alternate resources including Mass Transit, trip planning, Blue Bikes, ZipCar, EV charging options and carpooling.

Under direction of management attend employee orientations and special events to promote Commuter Choice programs.

• Act as Notary Public to provide services to Harvard affiliates (Notary commission fee paid by Harvard)
• Reconcile all daily transactions and receipts (cash, check, credit card, payroll and term bill transactions) processed for Parking, HU Housing and ID Card Services.
• The Campus Service Center is a University wide resource and staff must be capable of problem solving and facilitating resolution of service issues for customers regardless of whether the resolution is under direct CSC control.

Trouble shoot issues related to people data systems (human resources, student, university directory), access control, university privileges, Crimson Cash and meal plans, CSC products, software, data feeds and equipment.

• Maintain accuracy and security of all identity and confidential information; maintain security of all equipment and supplies ensuring equipment is shut down and all confidential paperwork and security sensitive and valuable supplies / products are secured on a nightly basis.
• Perform related duties as required.
30+ days ago