Customer Service Representative (Hybrid)

Benefits Start Day 1 for Full-Time Colleagues - No Waiting Period!

We are proud to be a member of the Rentokil family of companies, the global leader in Pest Control and other services across more than 90 countries.

We pride ourselves on being a trusted partner to many of the world's leading brands and serve consumer and business customers across multiple industries.

We are extremely proud of our legacy of excellence and constantly work to fulfill our mission to "protect people, enhance lives, and preserve the planet."

PLEASE NOTE : Only applicants located in the Tallahassee, Florida area will be considered for this role.

Job Summary

This position is responsible for inbound and outbound contacts via an omnichannel approach to solve customer needs and expand relationships.

Provide a high-quality service experience that generates creative lead and direct selling opportunities. Answers predominately routine inquires, resolves problems that may require deviation from standard operating procedures, and promotes new products / services to expand customer relationships.

Key Performance Indicators

First Call Resolution %

Customer Satisfaction rating

Sales Revenue ($ sold per call, CTV lead rate)

Quality Assurance scores

Average Handle Time

Utilization (Overall % of the time Colleagues are logged in and being productive)

Principal Duties and Responsibilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required.

Responsibilities and essential job functions include but are not limited to the following :

Handles customer calls / correspondence for service, scheduling, and billing inquiries turning great service into revenue generating contacts

Offers Home Inspection leads to all customers that qualify

Identify the needs of current and new customers and offer products to close sells and generate revenue and commissions

Cultivates and maintains on-going customer relationships

General knowledge of the organization, products, and / or services

Excellent verbal communication skills with ability to overcome objections and ability to de-escalate situations

Uses computerized system for identifying customer needs, tracking contacts, information gathering, and / or troubleshooting

Communicates with branch personnel to resolve service and scheduling issues

Initiates outbound customer service calls for various campaigns

Handles incoming calls from technicians to provide support.

CANDIDATE SUMMARY

Required Experience

1-2 years of customer service experience preferred

1-2 years of phone sales experience preferred

Ability to use a computer

Basic knowledge of Microsoft Word, Excel, and Windows

Ability to type 25 wpm preferred

Required Leadership Traits and Characteristics

Good verbal, written, and interpersonal communication skills

Ability to overcome objections and problem solve

Ability to work in a fast-paced environment

Good problem-solving skills

Ability to work flexible schedule, including weekends and holidays

Must be dependable and consistently punctual for all scheduled shifts

A private home office / workspace suitable for working remotely during scheduled shift

Broadband internet (25Mbps download & 5Mbps upload speeds) with ability to hardwire via an Ethernet cable

Child / dependent care as necessary during the hours of scheduled shift

Formal Education, Qualifications or Training

High school diploma or GED

Why Choose Us?

A career with the Rentokil family of companies can be a professional trajectory filled with opportunity. We pride ourselves on being a world-class team that rewards high performance, and we love to promote from within.

We offer competitive pay and many of our roles offer performance incentives.

Below you'll find information about some of what we have to offer. All Full-Time Colleagues qualify for the following and Part-Time Colleagues qualify for most benefits after they meet certain criteria.

Professional and Personal Growth

Multiple avenues to grow your career

Training and development programs available

Tuition Reimbursement benefits (for FT Colleagues)

Health and Wellness

Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much more

Full-time colleagues are eligible to begin enrollment immediately upon hire with benefits starting on day 1

Savings and Retirement

401(k) retirement plan with company-matching contributions

Work-Life Balance

Vacation days & sick days

Company-paid holidays & floating holidays

A company mindset that prioritizes health, safety, and flexibility