Call Center CSR

Customer Service Reps HVAC Call Center In Person Role

Location : Church Street Sanford, FL, 32771

Moving to Maitland end of August : Keller Road, Maitland, FL 32714

Pay Rate : $18 an hour / $19 for Spanish speaking

Commission Eligible : Upsell maintenance packages $10-20 a deal / Extra income weekly

Start date : Monday, July 22nd (20 Candidates)

Must pass a Drug Test and 10-year background. No felony charges allowed.

Shifts : 1 : 30pm- 10 : 00pm (Current Shift Open / Looking to Fill) Nights and Weekends Availability / Flexibility Needed

Type : Temp to Perm

Training : 2 weeks from 10 : 00am-4 : 00pm. Training is paid.

Customer Service Representative Responsibilities :

• Professionally handle incoming and outgoing requests from customers to ensure that issues are resolved both promptly and thoroughly.
• Must be an effective and thorough communicator, detail oriented and able to gather pertinent customer details, all while giving an excellent customer experience.
• Provide quality service and support in a variety of areas including, but not limited to scheduling appointments, relaying detailed messages through email, processing credit card payments, data entry, and de-escalating customer concerns.
• Maintain a balance between company policies and customer benefit in decision-making. Handles issues in the best interests of customers and the company.
• Ongoing Comprehensive Training - regularly attend and participate in support training.

Customer Service Representative Requirements :

• Customer service experience required. (call center experience preferred).
• Ability to provide exceptional customer service delivery with both inbound and outbound customer calls.
• Highly developed sense of integrity and commitment to customer satisfaction.
• Demonstrated passion for excellence in treating and caring for customers.
• Has a pleasant, patient, and friendly attitude.
• Strong decision-making and analytical abilities.
• Possess a strong work ethic and team player mentality.
• Willingness to work a flexible schedule and possible weekend rotations as required. (Discuss all schedule requirements at the interview)
• Bilingual English / Spanish fluency a plus!

Apply for this great position as a call center csr today!

AppleOne is proud to be an Equal Opportunity Employer. We believe in people, and we are committed to working with people of all backgrounds and connecting them with clients and companies who share our goals of diversity and inclusiveness.

All qualified applicants will receive consideration for employment without regard to race, religion, ancestry, color, national origin, age, gender identity or expression, genetic information, marital status, medical condition, disability, protected veteran status, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable federal, state, or local laws..

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The pay transparency policy is available here :

For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

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Additional Skills

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