Member Escalations Operations Manager

VirtualVocations
Jamaica, New York, United States
Full-time

A company is looking for a Member Escalations Operations Manager to oversee a service-focused production operation.Key ResponsibilitiesCoach and develop a team of over 100 members, ensuring adherence to escalation proceduresDrive operational improvements in collaboration with cross-functional leadersInitiate projects to enhance efficiencies and improve customer experienceRequired Qualifications4+ years of experience leading and developing teams in a service-based environment3+ years of experience working with teams across multiple locations and disciplines3+ years of implementing operational excellence as a manager2+ years of experience using data visualization tools2+ years of prior healthcare or insurance-related experience

13 days ago
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