Job Description
Job Description
Position Overview :
- Job Title : Field Service Technician
- Division : Machine Tool & CNC Equipment
- Location : Anywhere in the U.S. (preferably Midwest or Eastcoast states)
- Reports To : Service Manager
- FT / PT : Full-Time
- Direct Hire : Permanent Position
- Salary Range : $80,000 - $85,000
- 90% Traveling
- Full Benefits Package : Health, dental, & vision insurance, 401k matching, life insurance, short- and long-term disability, PTO and vacation days, company credit card, and much more
Responsibilities :
Our company has been an Illinois corporation since 1975. We are a premier manufacturer of a variety of high-quality industrial machinery including machine tools and CNC equipment.
The principal responsibility of the Field Service Technician is to provide service, technical support (mechanical and / or electrical), and maintenance to users of our industrial machinery, generally at customer sites across the country.
Essential Duties :
- Travel to customer sites throughout North America (possibly South & Central America but not likely) to service machine tools, CNC machines, and other equipment, including troubleshooting, repairs, modifications, installations, installation start-up, programming, customer training, etc.
- Extensive experience with preventative, predictive, and emergency / corrective maintenance procedures on CNC machines such as lathes, mills, grinders, presses, and more.
- Be on-call for emergency dispatch to customer sites as required.
- Provide telephone service support to customers when in the office or home.
- Any other duties and tasks, consistent with your experience and abilities, which may be assigned.
Minimum Requirements :
- At least Two (2) years’ experience performing field service (mechanical and / or electrical) on machine tools and CNC machinery
- Strong mechanical and / or electrical and control systems background is a huge plus
- Customer service skills and proven ability in developing and maintaining effective internal and external working relationships.
- Valid unrestricted driver’s license with a driving record free of serious incidents such as DUI’s.
- Passport or equivalent travel document permitting international travel as required.
- The ability to safely lift 50 pounds and work in awkward positions such as; kneeling, bending, reaching (under machines, above machines, etc.).
Working Conditions :
Manufacturing conditions at a wide variety of customer sites. These facilities may have certain standards, which all vendors must meet to gain access, including the requirement for drug, background and health screening.
Employment is contingent on the employee’s compliance to the standards established by each such facility, as evidenced by the results of the required screening.
Up to 90% of work time will require travel to remote sites in North America
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