Job summary :
Responsible for initial greeting and seating of guests, answering phones, taking messages and reservations, maintaining an accurate wait when necessary and bidding goodbye to all guests.
Essential functions :
Must be willing and able to :
- Determine proper amount of reservations to be accepted for each shift according to standing operating procedure
- Take all reservation calls and record necessary information
- Confirm applicable reservations according to standing operating procedure
- Seat the restaurant evenly and in an orderly manner so that the dining room looks well filled at all times and so that all servers have a fair share of the guests
- Maintain an accurate head count of guests seated in each station
- Fill out completely all sections of a telephone message pad and pass on to the appropriate person within 10 minutes of the call
- Check washrooms and coordinate with bus staff cleaning requirements
- Ensure that host desk and waiting area are kept clean and organized throughout the shift
- Sell and accurately account for gift certificate sales
- Move tables as needed for larger or smaller parties
- Relate to guests pleasantly and with good humor
- Communicate effectively with guests
Must be willing and able to meet individual restaurant requirements in the following when that restaurant is on a wait :
- Accurately quote wait time within 5 minutes
- Efficiently assign tables appropriate for parties being seated
- Accurately fill out and maintain host / hostess control sheet
- Anticipate needs of scheduled special parties
- Communicate seating needs to service, bus and other host staff
- Cordially inform the guest about where to wait and how wait system works
Everyone knows and loves Maggiano's - the food, the atmosphere and the family culture all make it
a perfect place to dine AND a perfect place to work! Our dedication to providing the ultimate in guest service, extraordinary food and memorable experiences is why we were named America’s Favorite Casual Dining Chain Requirements
Qualification standards :
Must provide a minimum of 1-year full service restaurant experience or the equivalent. Must have accurate mathematic skills.
- Menu and specials
- Restaurant layout including table numbers and station numbers
Must be willing and able to :
- Meet personal schedule requirements punctually
- Be warm, sincere, outgoing in personality
- Stand for long periods of time while on duty
- Move safely throughout all areas of the restaurant
- Work amidst noise in confined crowded space
- Move chairs, transport high chairs and / or booster seats to tables when necessary
- Work nights, weekends and holidays
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