Employee Benefits Senior Account Executive

Job Description

Job Description

Summary

World Insurance Associates is a unique insurance organization offering top products and services from major providers, combined with attentive service from local agents.

Founded in 2011, World is one of fastest-growing insurance brokers in the U.S. with over 2,200 employees in over 210 offices across North America.

We specialize in personal and commercial insurance lines, surety and bonding, employee benefits, financial and retirement services, and human capital management solutions.

Account Executive, Employee Benefits

Reporting to the Director of Client Services, this creative, high-energy individual will play a key role in the overall management and growth of our large market clients.

In addition to managing the strategy and day-to-day service on an assigned book of clients, this individual will bring large market employee benefits client management experience to help implement new solutions with clients and prospects.

Key responsibilities include :

• Manage and support large market clients, ensuring quality service delivery within established scope of work, workflow, standard operating producers, and professional excellence standard.
• Provide strong Employee Benefits technical expertise to clients and service team members through advanced knowledge of plan design alternatives, underwriting and funding concepts.
• Drive utilization and ensure accuracy of all agency management system information for marketing, benchmarking, policy, premium and commission detail, ensure system is updated with ongoing client activities.
• Participate in new business presentations for large market clients promoting our value proposition, scope of services and product offerings to prospective clients / new client contacts.
• Participate in building strong client relationships for strong client retention and satisfaction from both a strategic and tactical client management perspective.
• Project manage the client service plan, collaborating with internal team members and external carrier partners to execute on scope of services, key initiatives, and project timelines;

coordinate a smooth transition process for onboarding new clients.

Deliver proactive day to day client service and consulting, collaborating with the team to resolve issues (eligibility, carrier coverage and claims issues, compliance;

health care reform, HIPAA).

• Lead the delivery of enrollment, benchmarking, financial and utilization data based on financial review standards and make recommendations as appropriate.
• Lead and oversee the renewal process, including marketing efforts, acting as an advisor to teams in carrier selection, handling negotiations on behalf of client, underwriting and renewal development, planning and providing program recommendations.
• Educate clients on the regulatory and compliance environment within employee benefits.
• Maintain relationships with internal and external business partners and carriers.

Qualifications

• 10+ years’ Employee Benefits Brokerage Client Management experience.
• Bachelor's degree in a business-related program or equivalent education and / or experience in the insurance industry.
• Life / Health insurance license or the ability to obtain immediately required.
• Advance knowledge of group benefits in multiple product lines (i.e., medical, dental, life, AD&D, disability) and innovative vendor solutions including knowledge of federal / state legislation related to the insurance industry.
• Strong financial acumen, with the ability to manipulate and interpret financial data for effective decision making and plan performance.
• Demonstrated knowledge in plan design, underwriting and funding concepts with experience in delivering benchmarks, plan design modeling, pricing / budget setting.
• Strong knowledge of industry trends and internal and external third-party products / solutions, beyond traditional insurance products.
• Strong negotiation and relationship management skills, with strong analytical and critical thinking skills supported by technical knowhow and high sense of urgency.
• Strong project management skills to develop client service plans and execute on the implementation and management of multiple external and internal resources and deadlines.
• Ability to participate in leading client decision makers through the development of a multi-year strategic plan that includes tactics, solutions, and program recommendations.
• Advanced skills in Excel, PPT and EB analytics tools, models, and capabilities.
• Ability and willingness to create PowerPoint presentations for board level meetings.
• Must have prior experience conducting presentations.
• Strong verbal and written communication and presentation skills, with the ability to build rapport, present with clarity and impact and adapt communication style at various levels.
• Ability to travel to various client locations on occasion.

Equal Employment Opportunity

At World Insurance Associates (WIA), we celebrate and support our differences. We know employing a team rich in diverse thoughts, experiences, and opinions allows our employees, our products, and our community to flourish.

WIA is honored to be an equal opportunity workplace. We are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national orientation, age, citizenship, marital status, disability, gender identity, sexual orientation, or Veteran status.

In addition, WIA makes reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant or employee with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

To Executive Search Firms and Staffing Agencies :

World does not accept unsolicited resumes from any agencies that have not signed a mutual service agreement. All unsolicited resumes will be considered World’s property, and World will not be obligated to pay a referral fee.

This includes resumes submitted directly to Hiring Managers without contacting World’s Human Resources Talent Department.

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