Skills
All potential candidates should read through the following details of this job with care before making an application.
Technical / Functional Skills
- Experience in writing Functional Design documents.
- Changes approach or method to best fit the situation; considers target audiences for messages and adjusts presentation to accommodate audience familiarity with the topic, amount of detail to ensure understanding, sensitivity of the information, and degree of urgency involved.
- Demonstrates patience and self-control under difficult or adverse circumstances; handles stress well.
- Acts as a liaison to internal and / or external groups to ensure the sharing / exchanging of information required for organizational effectiveness.
- Probes for more information when appropriate; asks pointed questions of customers and others to uncover critical issues and concerns;
restates ideas to confirm understanding.
- Demonstrate intimate knowledge, understanding and application of the impact that information systems have on the efficiency and effectiveness of the company.
- Identifies potential benefits in seemingly negative situations and emphasizes these when developing solutions; uses problem situations and their solutions to improve work processes.
- Conveys a curiosity and hunger for learning; makes efforts to improve skills in ones own technical / professional area.
- Demonstrate a bias for action, focusing on achieving results / adding value rather than performing activities.
- Creates opportunities for clients to articulate, clarify, and prioritize their needs and issues.
- Reacts well under pressure; controls emotions in pressure situations; takes time to calm down and gain perspective before taking action;
considers several methods of responding, then selects the best one.
Uses clear, direct language when describing workflows and procedures; avoids overusing technical terms or company jargon;
uses outlines to clarify the sequence of tasks and diagrams or charts to provide a visual picture of the process.
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