Business Analyst

Company Overview

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HomeServe is a Great Place to Work, and while we’re biased, we’re not just saying that. We’re proud to have been certified as a Great place to Work the last three years.

What does HomeServe do and what makes it so great? Well, we’re glad you asked!

We put people at the heart of everything we do. That’s priority number one for all of us. For the 4.7 million Customers we serve, that means being there when they have an emergency home repair need, such as getting their a / c working, clearing their clogged pipes, or fixing broken electrical systems.

With over 1,000 municipal and utility Partners, that means providing their customers with access to affordable home repair plans, making it easier, faster and less expensive to have their home repair needs met.

And for the more than 2,500 People working alongside us, it means fostering a rewarding, inclusive and challenging career experience that we think is second to none.

At HomeServe, everyone is welcome. We know that having diverse teams has a positive impact on our work and ultimately helps us better serve our customers.

No matter your role at HomeServe, you’re part of a growing global team that’s collectively working to make home repairs and improvements easy.

From our businesses in the U.S. and Canada, to those in the U.K., Belgium, France, Japan, Portugal and Spain, we have a shared vision to be the world's largest, most trusted provider of home repairs and improvements.

Our ambition is to do every job, in every home.

Job Summary

The Business Analyst will be responsible for end user facing requirements gathering to capture current state and future state business processes.

The role involves identifying blockers and identifying enablers and articulating them to the end client. The Business Analyst will also be responsible for project tracking in JIRA or PPM Pro.

They will serve as a liaison between functional and technical resources to manage the development of new system functionality, upgrades, system modifications, and day-to-day problem analysis, status reporting, issue tracking, and resolution.

The Business Analyst will facilitate meetings with development teams and stakeholders at various levels of the organization.

Core Responsibilities

• Conduct requirements analysis to determine integration, data migration, and system enhancement needs.
• Research, write, and edit documentation and technical requirements, including software design evaluation plans, test results and technical manuals.
• Engage in discovery and identification of a variety of processes; proactively seek and suggest improvements and outline any risks and recommend optimal solutions.
• Integrate workflows into existing business processes and business applications.
• Collaborate with business stakeholders and internal teams, to design and deliver solutions, facilitating increased business efficiency and optimizing the cost of operations.
• Define, promote, and utilize best practices.
• Convert roadmap features into smaller user stories.
• Create reports, dashboards, and visualizations to help others understand business processes.
• Work closely with the functional experts to validate technical implementation and development conforms to requirements.
• Prepare and present analysis, methods, and results to non-expert personnel, management team and technical experts throughout different projects.
• Make decisions on complex and sensitive issues that are based on professional judgment, evaluating risks and in the context of a complex and changing environment.
• Work with the Quality Assurance team to determine if applications fit technical requirements.
• Provide end user training and write user documentation if needed; support end users to adopt new functionality.
• Consistent exercise of independent judgment and discretion in matters of significance.
• Other duties and responsibilities as assigned.

Requirements

• A bachelor’s degree in business or related field.
• A minimum of 3-5 years of experience in business analysis or a related field.
• Exceptional analytical and conceptual thinking skills.
• The ability to influence stakeholders and work closely with them to determine acceptable solutions.
• Excellent documentation skills.
• Fundamental analytical and conceptual thinking skills.
• Experience creating detailed reports and giving presentations.
• Competency in Microsoft applications including Word, Excel, Visio, and Outlook.
• Project management tool competency in JIRA, PPM Pro, Microsoft Project, or similar.
• A track record of following through on commitments.
• Excellent planning, organizational, and time management skills.
• Experience leading and developing top-performing teams.
• A history of supporting successful projects.

In Return, We Offer

• Competitive compensation
• Career development and advancement opportunities
• Casual attire throughout the week
• Friendly, open and team-oriented work atmosphere
• Excellent benefits including generous medical, vision, dental and life & disability insurance
• 401(k) plan with a company match
• Eligibility to enroll in up to two HomeServe coverage plans paid for by the company.

Salary Range : $76,477.50 - $124,630.00

Annual Bonus Potential : 10%

HomeServe USA is an equal opportunity employer.

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