Account Manager

Start Date : February 4th, 2025

A variety of soft skills and experience may be required for the following role Please ensure you check the overview below carefully.

Application Deadline : January 3rd, 2025

For consideration, applicants must be living in the state of MA or within commutable distance to our Boston, MA office. This role is hybrid, 3 days on-site per week and 2 days remote.

At EF Go Ahead Tours we believe you’re never too old to be a student of the world. For 30 years we have guided individuals across the globe through carefully crafted group travel.

Our travelers range from young professionals to retirees, solo travelers to entire families, travel enthusiasts to those stepping off their first flight.

We believe that the best way to learn about the world is to experience it. Every day we come to work hoping to help as many people as possible do just that.

The Role :

In the role of Account Manager, you will use your keen attention to detail to support Group Coordinators in preparation for their trip.

You will manage the pre-departure details of the group and follow through with requests to ensure a beautiful customer experience from enrollment through departure.

As an Account Manager, you will be able to participate in the Sales Development Leadership Program. This is designed to accelerate the careers of high-performing candidates and prepare them for leadership in business.

You will play a critical role in developing customer acquisition and retention strategies and identifying opportunities to improve the customer experience.

Benefits of the program include training in sales, product development, marketing, and industry trends as well as presentations and public speaking opportunities.

This is a great way to build your career with a global leader!

Key Tasks :

• Manage group trips within your region by speaking with Group Coordinators about service revenue and other pre-departure questions.
• Set correct expectations by providing detailed information to travelers to ensure they have a full understanding of each component of the trip prior to departure.
• Initiate and follow-up on Group requests as the liaison between Group Coordinators and internal EF Go Ahead departments.
• Maintain an in-depth knowledge of our product, processes, and internal systems.
• Support efforts to grow the Groups Travel Program by utilizing the sales process to encourage Group Coordinators to set up future tours.

A Successful Groups Account Manager Will Be :

• A self-starter who is confident and decisive when faced with a challenge.
• A positive presence with strong verbal & written communication skills.
• A creative problem solver with a Nothing is Impossible attitude & solutions-oriented mindset.
• A fan of details and organization.
• A natural relationship builder who can foster loyalty.
• A competitive mind who is always on the hunt for new business opportunities and is eager to contribute to regional growth.
• A goal-hitter who understands how to get the job done.

Why You’ll Love Working Here : Perks, Benefits, and Earning Potential

Work in our North American Headquarters where you’ll enjoy comprehensive professional development, frequent social programming, and employee-run social groups (including our EF-finity groups) and more!

In addition, you can expect :

• Paid International Business Travel opportunities.
• Eligibility for our Workplace Flexibility Program : our pilot hybrid work model with up to two days working from home per week.
• Robust professional growth opportunities including monthly trainings, workshops, and inspiring talks with global leaders and experts.
• Four weeks paid vacation your first year, ten paid holidays, and two floating holidays.
• 25% company match on your 401(k).
• Excellent medical, dental, and vision coverage, along with life and disability insurance.
• Wellness benefits and a yearly fitness reimbursement.
• EF program discounts including travel, language schools, childcare, and more.
• Dependent care, healthcare, and commuter flexible spending accounts (FSAs).
• Discounts at local venues and businesses.
• Compensation : First-year Account Managers have an on-target earning potential of $70,000 (base salary starting at $50,000 and $20,000 bonus potential).

In addition, there is uncapped bonus for exceeding sales goals. You are eligible for a promotion to Senior Tour Consultant after 2 years of successfully exceeding goals and excellent performance with an increased OTE of $95,000 ($65,000 base and $30,000 bonus potential).

Full comp plan details, and future earning potential, will be reviewed during the interview process.

About EF Education First

At EF we believe that the world is better when people try to understand one another. Since 1965, we have helped millions of people see new places, experience new cultures, and learn new things about the world and about themselves.

Our culturally immersive education programs focused on language, travel, cultural exchange, and academics turn dreams into international opportunities.

When you join EF, you join a multicultural and diverse community working across 600 schools and offices in 50 countries, all with one shared mission of opening the world through education.

Whoever you are, whatever you are passionate about we welcome you and want you to bring that to work every day. EF is proud to be an equal opportunity employer and we are committed to inclusion and belonging across race, ethnicity, gender identity / expression, sexual orientation, age, religion, ability, parental status, experience and everything else that makes you unique.

Founded in Sweden in 1965, EF has schools and offices around the world, including hubs in Boston, London, Mexico City, São Paulo, Shanghai, Stockholm, Zürich, and more. Learn more at ef.com.

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