AMBULANCE SERVICES CLERK - ON CALL

Description : THIS IS AN ON CALL POSITIONThe Ambulance Clerk is an important key member of the department in that he / she will perform all ambulance duties and necessary clerical support functions for the MedicalTransportation department.

Must demonstrate the ability to fostera collaborative service-oriented culture, responsive to member, staff and physician needs.

Essential Functions : Review, process and coordinate ambulance phone lines, authorizations and bills.Assure that the appropriate ambulance benefit is maintainedand explained to providers.

Must input all relevant data into computer database and coordinate transfers effectively and completely.Work with outside providers to resolve ambulance issues concerning service and billing.

Coordinate all ambulance transfers for adult, pediatric, and neonatal patients.Demonstrates awareness of and adherence to regulatory agencies and Policy and Procedures of KFH-Northern California Region.

Provide physicians, nurses, ambulance vendors and all otherinquiries with accurate information regarding KFH- Northern California Regional Policies and Procedures.

Verify health plan membership and confirm benefits appropriately.Type form letters and miscellaneous correspondences as directed by the supervisor / manager.

Attend mandatory department meetings and perform miscellaneous duties as assigned by Supervisor / Manager.Perform other duties as assigned.

Grade 5 Basic Qualifications : High School Graduate College Level Courses preferred Knowledge of Personal Computers required (i.

e., databases and word processing). Demonstrated good attendance record required. Medical Terminology required. Minimum one year recent medical clerical experience preferred.

Advanced reading and writing skills required. Prior data entry experience and work processing skills preferred. Word processing speed of 45 wpm required.

Demonstrated ability to effectively communicate and negotiate resolution of problems. Strong customer service skills required to communicate effectively with providers, outside vendors and levels of management.

Prior knowledge of type of ambulance service (i.e., BLS, ALS, CCT) and benefit summary preferred. Working knowledge of Mainframe preferred.

Must be available to work every other weekend and every other holiday - required. Skills Testing : Typing (45WPM) & Medical Terminology.

This position supports Kaiser Permanente's code of conduct and compliance by adhering to all laws and regulations, accreditation and Licensure requirements, and internal policies and procedures.

Kaiser Permanente is proud to be an equal opportunity / affirmative action employer. Primary Location : California,San Jose,San Jose 50 Great Oaks Scheduled Weekly Hours : 1 Shift : Day Workdays : Sat, Sun Working Hours Start : 12 : 01 AM Working Hours End : 11 : 59 PM Job Schedule : Call-in / On-Call Job Type : Standard Employee Status : Regular Employee Group / Union Affiliation : A01SEIUUnited Healthworkers Job Level : Entry Level Department : San Jose 50 Great Oaks Admin - Cost / Bene-Ambulance Hub Ops - 0201 Pay Range : $32.

02 - $35.39 / hour The ranges posted above reflect the location in the job posting. The salary range may vary if you reside in a different location or state than the location posted.

Travel : No At Kaiser Permanente, equity, inclusion and diversity are inextricably linked to our mission, and we aim to make it a part of everything we do.

We know that having a diverse and inclusive workforce makes Kaiser Permanente a better place to receive health care, a more supportive partner in our communities we serve, and a more fulfilling place to work.

Working at Kaiser Permanente means that you agree to and abide by our commitment to equity and our expectation that we all work together to create an inclusive work environment focused on a sense of belonging and wellbeing.

Kaiser Permanente is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.

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