A company is looking for a Sr. Director of Experience Management to lead a team focused on enhancing customer experiences through Voice of Customer insights.
Key ResponsibilitiesLead the integration of the Experience Management team across the organizationDefine and refine the operating model to utilize VOC feedback for driving changeAct as the primary liaison with executive leadership to advocate for customer experience initiativesRequired QualificationsBachelor's degree10+ years of related experience, including prior management experienceProven track record in Customer Experience (CX) and organizational changeExperience with Voice of Customer (VOC) insightsAbility to foster a culture of customer-centricity within the organization
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