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Integration Support Specialist

Integration Support Specialist

McLeod SoftwareBirmingham, AL, US
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Overview

McLeod Software is searching for an Integration Support Specialist to help us support customer installations and upgrades, serve as a conduit between our customers and integration vendor partners, and coordinate efforts on product enhancements, modifications, and installations. The Integration Support Specialist will be a key partner for our enterprise customers, assisting with software scalability issues and resolutions while ensuring a seamless integration experience.

Responsibilities

  • Assist customers with identifying and resolving software and system performance issues.
  • Provide proactive support to Enterprise customers for software support and scalability issues.
  • Test modifications and enhancements to the integration modules.
  • Provide remote and onsite customer training ranging from individuals to large groups.
  • Provide remote customer support.
  • Work with integration partners on concurrent integrations.
  • Assist with the creation and maintenance of internal and customer-facing documentation.
  • Assist the product group with new vendor implementations.
  • Assist the Sales team with technical information and quotes.

Qualifications

  • Bachelor's degree and / or equivalent work experience.
  • 2+ years' experience providing customer software and hardware support.
  • Knowledge of SQL.
  • Proficiency with word processing and spreadsheet software.
  • Excellent verbal and written communication skills, with a passion for service.
  • Strong problem-solving, time management, and interpersonal skills.
  • Experience in a customer support or technical support role is preferred.
  • Previous experience training customers or end-users is preferred.
  • Ability to travel a minimum of 25%, with occasional weekend travel.
  • Details

  • Seniority level : Entry level
  • Employment type : Full-time
  • Job function : Other
  • Industries : Software Development
  • Why McLeod?

    At McLeod Software, we believe that our employees are our greatest competitive advantage. Each employee contributes directly to McLeod Software's growth and success. With over 650 full-time team members, we're still growing while staying true to who we are. Our priorities stay where they belong : with our employees, our customers, and the continued growth of our business. When you join McLeod, you're joining a company that's built for the long haul—with a clear vision, strong leadership, and a commitment to investing in our people.

    J-18808-Ljbffr

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    Integration Specialist • Birmingham, AL, US

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