Job Description
Job Description
Snell Motor Companies is comprised Riverside Ford of Tulsa of Jaguar Land Rover Austin, Jaguar Land Rover Dallas, Jaguar Land Rover Frisco, and Snell Collision.
Family owned and operated; the Snell family began serving the Dallas community in 1973.
The Service Technician creates an exceptional customer experience while creating customer loyalty. The Service Technician will also be responsible for the diagnostics and repairs of our customers and dealerships vehicles.
As the Service Technician your role will include but not be limited to the following :
- Reviews repair orders identify customer concerns and needed repairs
- Clocks on and off time on every line of repair order
- Checks technical service bulletins that may apply to customer concern
- Follows repair escalation process
- Adheres to all factory warranty requirements including time punches, accurate documentation, parts returns.
- Follows manufacturer repair steps and processes in Topix including all required parts for repair
- Confirms all repairs once completed
- Keeps the facility clean and equipment in good working order.
- Maintains cleanliness of vehicles during repair process
- Maintains a tool collection that includes all necessary non Land Rover supplied special tools
- Keeps a clean work area including bay, toolbox and surrounding area
Requirements
- Must be able to operate a vehicle
- Know and understand the dealership computer systems
- Attend company and factory training
- Stay current with manufacturer warranty requirements
- Knows and understands the Snell Privacy and Information Security Policies and adhere to the requirements.
- Ability to establish and maintain good relationships with customers and co-workers.
- Ability to answer customers’ technical questions regarding vehicle problems, warranties, services, and repairs.
- Knowledge of automotive systems in general
- Ability to review service orders and inspect the vehicle for necessary repairs
- Knowledge of new models and product improvements, based on technical service bulletins, etc.
- Knowledge of warranty guidelines and ability to relate them to warranty service repair orders.
- Ability to communicate well with co-workers throughout repair process
- Other duties as assigned
- Must be able to lift up to 50 lbs. and be on your feet for three or more hours at a time
- High school diploma or equivalent
- Must be at least eighteen years of age
- Must have a valid driver’s license and meet company MVR policy requirements
- Must be able to pass pre-employment screenings (background and drug test)
- 2+ years' experience preferred.
Benefits
- Sign-On Bonus Opportunities
- Non DRP shop
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Health savings account
- Life insurance
- Paid holidays & paid time off
- Vision insurance
- Earn vacation hours after 90 days
- Aggressive Employee Referral Program
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