Operations Manager

Interested applicants may submit a resume to : ceo @CommunityKitchenColumbus.org .

This is a full-time, exempt position working 40 hours per week, Monday through Friday. Hours of operation are 7 : 00am to 3 : 00pm.

May require some Saturdays, as needed. Also, may require some hours outside of normal hours of operation.

Job Title : Manager of Operations

Reports to : President / CEO

Rate of Pay : Salaried

Job Objective : Manage and coordinate the operations of Community Kitchen, Inc. The Manager of Operations is responsible for all day-to-day operations, ensuring and improving the performance, productivity, and efficiency of organizational operations.

Maintains and improves operational excellence of Community Kitchen, Inc.

Working Conditions :

40-hour work week, core operational hours are 7 am -3 pm, Monday through Friday

Fast-paced work environment.

Job Duties :

• Coordinate, manage and monitor the day-to-day operations in the organization.
• Establish and maintain organization standards pertaining to cleanliness, treatment of clients, staff, and volunteers, and the mission of CKI.
• Order, control, and periodically spot-check inventory, and work with the Kitchen Manager to maintain inventory.
• Act as liaison with vendors, community, donors, and volunteers. Provides tours, presentations, and other info about CKI to interested persons and groups.
• Serve as an advocate for the agency. Develop and manage relationships with other agencies that support CKI activities (i.

e. Columbus Health Department, local businesses, in-kind donors, local universities, etc.)

Best Practices - Improve processes and policies in support of organizational goals. Formulate and implement organizational policies and procedures.

Monitor adherence to rules, regulations, and procedures.

Provide supporting documentation for grant writing / reporting and research purposes; monitor progress and maintain reporting documentation;

in conjunction with the CEO be aware of start / end dates and deadlines.

• Manage GiftWorks and QuickBooks
• Work with the accountant to get monthly financial reports
• Maintain donor records in GiftWorks

Human Resources :

• Supervise staff.
• Monitor and evaluate organization staff and volunteers.
• Delegate tasks and accountabilities.
• Establish work schedules.
• Screen, recruit and coordinate all agency volunteers; oversee volunteer database.
• Conduct appropriate training for volunteers.
• Conduct outreach initiatives to expand volunteerism in support of agency programs.
• May be required to work to resolve employee relations issues with staff in the absence of the CEO. Report all employee relations issues to the CEO.
• Provide strategic input - liaison with top management. Assist in the development of strategic plans for operational activity.

Implement and manage operational plans.

• Coordinate and confer with President / CEO to resolve operating problems and difficulties, and operational procedures.
• Inform the President / CEO of pertinent issues and challenges.
• Coordinate and oversee special events and projects (i.e. summer picnic, summer lunch program, Christmas program, Halloween party, etc.)
• Investigate agency complaints and incidents.
• De-escalate and manage difficult clients.
• Act as backup to administrative staff and President / CEO when necessary.
• Prepare reports as specified by the President / CEO.
• Other duties as assigned.

Job Competencies :

• Relationships- Ability to develop and maintain positive working relationships with staff, volunteers, clients, vendors, and donors.
• Planning and organizing- Prioritize multiple tasks and projects.
• Respect for diversity.
• Attention to detail, accuracy of reports and communications.
• Ability to work independently

Minimum Qualifications :

• HS Diploma.
• Experience leading staff and / or volunteers.
• Proficiency in computers and Microsoft Office applications, Google Docs, Sheets ad Forms required. Experience with QuickBooks and donor database software desired.
• Excellent writing, communication, organizational, and interpersonal skills.
• Experience working with vulnerable or at-risk populations preferred.
• Excellent customer service.
• Experience de-escalating difficult situations.
• Valid Ohio Driver’s License.
30+ days ago