Job Summary :
The Director of Operations will oversee the day-to-day activities of the company, ensuring that the organization is managed and performed efficiently and effectively.
Supervisory Responsibilities :
- Participates in the hiring and training of departmental managers.
- Organizes and oversees the work and schedules of departmental managers.
- Conducts performance evaluations that are timely and constructive.
- Handles discipline and termination of employees as needed and in accordance with company policy.
- Demonstrate experience in leading and managing complex housekeeping services, including effectively communicating and working with stakeholders to establish and maintain effective working relationships and deliver customer-focused solutions.
- Provide leadership and direct activities for the delivery of workplace services, operations, and cleanliness with accountability for the overall delivery of site management, including building services, and environmental health & safety.
- Communicate effectively with BCI leadership team and client partners regarding contracts, scope changes, future planning needs, develop and implement strategies for their housekeeping teams, and ensure successful outcomes.
Duties / Responsibilities :
Establishes quantitative and qualitative metrics, guidelines, and standards by which the company’s efficiency and effectiveness can be evaluated;
identifies opportunities for improvement.
- Reviews, analyzes, and evaluates business procedures.
- Implements policies and procedures that will improve day-to-day operations.
- Ensures work environments are adequate and safe.
- Oversees manufacturing, purchasing, and sales departments, ensuring each is reaching goals set by departmental and company leadership.
- Plans, directs, controls, implements, evaluates, monitors, and forecasts budgets and cost of sales in each division to achieve financial objectives.
- Communicates and explains new directives, policies, or procedures to managers; for major changes, meets with entire operations staff to explain changes, answer questions, and maintain morale.
- Responsible for financial management including cost control, reporting, forecasting, and budgeting to actual performance while taking corrective actions to ensure fiscal responsibility.
- Work closely and proactively with client and BCI Regional Operations Director to ensure the day-to-day operations of the facility, including custodial, safety, and site services are implemented and carried out in a manner consistent with BCI and site policies.
- Perform general inspections, planning and scheduling for services and BCI managed vendors, using VEKTR quality inspection program.
- Assign, coordinate and supervise activities of the custodial cleaning personnel.
- Conduct daily walk thru audits, initiate vendor and client engagement to demonstrate proactive attention to details, relating to the interior and exterior conditions and appearance of the property.
- Ensure contract work is within the scope of contract and reviewed on a regular basis and verify that invoices match contract pricing
- Improves customer service and satisfaction through policy and procedural changes.
- Leads coordination and integration of efforts among operations, engineering, technology, and customer service divisions to produce smoother workflow and more cost-effective business processes.
- Projects a positive image of the organization to employees, customers, industry, and community.
- Performs other related duties as assigned.
Required Skills / Abilities :
- Thorough understanding of practices, theories, and policies involved in business and finance.
- Superior verbal and written communication and interpersonal skills.
- Superior managerial and diplomacy skills.
- Extremely proficient in Microsoft Office Suite or related software.
- Excellent organizational skills and attention to detail.
- Excellent analytical, decision-making, and problem-solving skills.
- Exceptional business and financial acumen
- Excellent customer service, relationship building, and communication skills
Education and Experience :
- Master’s degree in business administration preferred.
- Extensive and diversified background with at least 10 years of related experience.
- Previous experience managing commercial cleaning projects.
- Strong technical knowledge of the following : custodial, safety systems, and landscape.
Physical Requirements :
- Prolonged periods sitting at a desk and working on a computer.
- Must be able to lift up to 15 pounds at times.
30+ days ago