Customer Service Representative / Developer Support (On-Site)

Job Title :

Customer Service Representative / Developer Support (On-Site)

Job Description

Customer Service Representative / Developer Support (On-Site) answers general questions regarding the Developer Program enrollment process, account management inquiries, resolving errors in the Developer Admin Tool or that occur during app development and testing, and helping to navigate Worldwide Developer Community (WWDC) inquiries.

Military veterans encouraged to apply.)

A NEW CAREER POWERED BY YOU

Are you looking for a career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging?

Would you like to join a company that earns Worlds Best Workplaces Happiest Employees , and Best Companies for Career Growth awards every year? Then

a Developer Support Representative

position at Concentrix is just the right place for you!

Customer Service Representative / Developer Support (On-Site)

youll join an organically diverse team from 70+ countries where ALL members contribute and support each others success and well-being, proudly united as game-changers.

Together, we help the worlds best-known brands improve their businesses through exceptional customer experiences and tech-powered innovation.

And due to continued growth, were looking for more talented people to join our purpose, people as passionate about providing outstanding customer experiences as we are.

CAREER GROWTH AND PERSONAL DEVELOPMENT

This is a great opportunity to reimagine an all-new career journey and develop friends for life at the same time. Well give you all the training, technologies, and continuing support youll need to succeed.

Plus, at Concentrix, theres real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! Thats why we offer a range of FREE

Learning and Leadership Development programs designed to set you on your way to the kind of career youve always envisioned.

WHAT YOU WILL DO IN THIS ROLE

As a

Customer Service Representative / Developer Support (On-Site)

at Concentrix, you will :

Provide expert support for developer needs and relations using available tools & resources.

Help developers resolve minor technical issues.

Maintain and own ongoing contact needs via phone, email, text & video.

Deliver expert customer experienceswith a smile

YOUR QUALIFICATIONS

Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction.

Other qualifications for our

Customer Service Representative / Developer Support (On-Site)

role include :

18 years or older with a High School Diploma or GED, with preference of college degree work.

Minimum 2-years experience supporting customers via a combination of phone, email, & / or chat.

Live within 35 miles of the site and be able to work your full shift in the office.

You will utilize multiple systems on a PC throughout your day to day and must pass technical assessments to show those skills.

Your ability to communicate effectively and professionally will be a key need in this position and these skills will be reviewed from start to finish throughout your application and hiring process.

WHATS IN IT FOR YOU

One of our companys Culture Beliefs says, We champion our people. Thats why we significantly invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers.

And well invest in YOU to aid in your career path and in your personal development. In this role, youll also be provided with :

Paid training and opportunities for lucrative referral bonuses

Wage of $18.90 / hour

Hours of Operation : Monday - Friday 8 : 00 AM - 8 : 30 PM EST

Medical, dental, and vision insurance; and a comprehensive Employee Assistance Program (EAP)Celebrations for Concentrix Day, Team Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more to support the community and the world

Company networking and leadership opportunities with organized groups in the following topics : Professional Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), and Health and Wellness

Locker rooms, staff kitchen and vending, cafeteria with lounge area, pool table, TV, and more

A range of other perks and benefits

REIMAGINE THE BEST VERSION OF YOU!

If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440,000 game-changers around the globe call Concentrix their employer of choice.

Location : USA, Orlando, FL

USA, Orlando, FL

Language Requirements :

Time Type :

Physical & Mental Requirements : While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment.

Work is generally sedentary in nature.

If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents

Eligibility to Work :

In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position.

Must reside

in the United States or have a valid U.S. address for residence.

Where Job May be Performed :

Currently, this position may be performed only in the states listed

here

Concentrix is an Equal

Opportunity / Affirmative

Action Employer including Disabled / Vets.

For more information regarding your EEO rights as an applicant, please visit the following

websites : English

English

Spanish

To request a reasonable accommodation please click

here

If you wish to review the Affirmative Action Plan, please click

here