Job Description
Job Description
Benefits :
- Bonus based on performance
- Employee discounts
- Flexible schedule
- Opportunity for advancement
- Training & development
NCO / MSR Brand Ambassador Job Description Overview
The NCO Member Services Representative contributes to building a fiercely fun fitness environment for team members while delivering excellent customer service to the member base.
They are enthusiastic about fitness and excited about serving others and help to deliver and exceptional member experience at gym level.
Responsibilities
- Greets all members & guests with a focus on member engagement and retention.
- Drive brand awareness, lead generation and membership sales prior to the opening, promote & sell retail, personal training & tanning product after opening.
- Promotes membership privileges including tanning, group fitness, small group training and childcare in person and through social media in various ways.
- Ability to consistently hit lead generation and sales performance KPIs as an individual and collectively as a team.
- Checks in all members and guests in accordance with company procedures, to include resolving any member check-in with an alert.
- Answers inbound phone calls & make outbound calls in a courteous, helpful, professional manner.
- Maintains a professional and courteous disposition while promoting the Crunch brand to local businesses and in the community.
- Is an expert in all club facility, services, programs and schedules / hours of operation.
- Create community excitement for fitness and well being
- Performs opening and closing checklist and shift duties as assigned.
Requirements
- Minimum 1 year of experience in a service-oriented position preferred.
- Ability to communicate effectively and demonstrate proficiency in reading and writing skills.
- Strong customer service orientation
- CPR / AED certification required (can be obtained within 30 days of hire)
- Reliable Transportation
Physical Requirements
- Must be able to lift or move up to 50lb.
- Physical effort required for daily duties include prolonged standing and walking.
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