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Director of Inside Sales

Director of Inside Sales

Palladian West, LLC.California, MO, US
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On behalf of our client, Fireclay Tile , we are conducting a search for a Director of Inside Sales who will elevate the function and build the best inside organization in design. Please see below for the full job posting and description :

Director of Inside Sales

Reports to : VP of Sales (Caitlyn Child)

Location : U.S. remote (travel 1–2x / year to CA); Preference for Bay Area or West Coast but open

Employment : Exempt, full-time

Why Fireclay, Why Now

Fireclay Tile is here to reinvent how tile gets made and sold—combining timeless craft with modern technology and a values-first culture. We design and manufacture in California and Washington , sell directly to architects, designers and homeowners across the U.S., and lead with integrity as a Certified B Corp and Certified Employee-Owned company.

We’ve vertically integrated what others keep separate—design, manufacturing , and now installation —and we’re scaling fast. With significant capacity headroom , a beloved brand, and new products (including a plumbing category launching later this year), the runway is wide open. We’re hiring a Director of Inside Sales to stabilize, sharpen, and build a machine that wins every day.

The Opportunity

As Director of Inside Sales, you will lead a ~12-person inside sales organization to support our Residential clients. You’ll report to the VP of Sales and partner closely with the Director ofCommercial Sales, East / West Showroom Managers , and Learning & Development . Your mandate : lead people, hit the number, and make the system better —without losing the soul of our brand.

What You’ll Do

  • Own the Inside Sales org : Lead, coach, and develop a tenured team; set clear goals and raise the bar.
  • Hit and exceed targets : Drive bookings, conversion, and rep productivity with relentless attention to KPIs.
  • Operationalize the sell : Standardize lead→quote→close using Fireclay’s GANAS Selling Methodology and Account Based Selling (ABS) frameworks; ensure excellent lead handling, follow-up, and close quality.
  • Build bench & hire well : Recruit, onboard, and grow leaders; ensure the right people are in the right roles.
  • Upgrade workflows & tools : Partner with Marketing and Technology to improve Salesforce, Front (sales email), and Dialpad (telephony); champion AI-enabled selling and automation.
  • Set communication standards : Raise the bar on email, video, and phone excellence; coach the craft daily.

What Success Looks Like (0–6 Months)

  • Team stability and energy are up; weekly 1 : 1s, daily huddles, and scorecards are working.
  • Conversion improves across stages; quote turnaround time and follow-up SLAs are tighter.
  • CRM hygiene is excellent; pipeline visibility and forecast accuracy improve.
  • Hiring complete; a credible leadership bench exists beneath you.
  • Inside Sales process is standardized across Residential.

    • What You Bring

  • 10+ years in Inside Sales with multi-rep leadership (SDR / AM / Inside) and a track record of scaling.
  • Mastery of process, coaching, and KPIs —you build dashboards and behavior.
  • Fluency with Salesforce, Front, Dialpad and other best-in-class sales tools ; you love AI and automation for real productivity gains.
  • Experience in design-adjacent categories (furniture, materials, lighting), high-AOV B2B , or SaaS environments.
  • Culture builder with GANAS —you set a high bar with honesty, kindness, and accountability.
  • Bachelor’s degree preferred; exceptional experience stands on its own.

    • How We Work

  • Modern stack : Salesforce + custom tooling, Front, Dialpad, and a deep in-house technology team that iterates fast.
  • Values-led : Honesty, Kindness, Measure Twice Cut Once, Tread Lightly, and GANAS .
  • Craft + tech : We honor the art of tile while using technology and data to deliver a best-in-class client experience.

    • The Team & Challenges You’ll Tackle

  • Tenured team (avg. 4–5 years) : Hungry for coaching, clarity, and growth.
  • Showroom expansion : Territory redistribution and coordination with field teams.
  • Category Expansion : We are breaking barriers and will be entering new categories to

    • expand our opportunity.

  • Comp evolution : Partner on models that reward productivity and drive results.
  • Talent excellence : Coach hard, level up performers, and make thoughtful calls where needed.
  • Base : $150,000–$175,000 (DOE)
  • Benefits : Competitive package; details at fireclaybenefits.com
  • Travel : +2x / year to California for leadership meetings / offsites
  • Relocation : Not required

    • A Note from Eric, CEO

    “We’re at an inflection point. We’ve done what no other U.S. tile brand has done—and now we’re doing it again. If you’re a builder, a coach, and a culture driver, let’s do something iconic together.”

    How to Apply

    Please apply through Palladian West (executive search partner) and include a brief note on why this role speaks to you and a few highlights that show how you’ve scaled inside sales teams. Contact Ashley Myers at amyers@palladianwest.com .

    Fireclay is proud to be an equal opportunity employer. We strongly encourage candidates from all backgrounds to apply, especially women, BIPOC, LGBTQ+, and nontraditional candidates. We hire for talent, values, and impact.

    Apply Now

    Submit your resume. Tell us a little bit about yourself.

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    Director Of Sales • California, MO, US