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Retail Sales Hardware Store Manager

Retail Sales Hardware Store Manager

Fusek's Hardware - Store #16841Indianapolis, IN, US
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Job Description

Job Description

Benefits :

  • Employee discounts
  • 401(k)
  • 401(k) matching
  • Competitive salary
  • Health insurance
  • Training & development

You might be a great fit if You are a high energy, sales-driven individual who can build and develop a great sales and

customer service retail team while achieving sales and customer service goals. Are you a smart, innovative person

who is sales and customer focused and has the ability to nurture a dynamic team where employees

want to learn and grow. You are an enthusiastic individual who possesses a sense of urgency to accomplish store

goals and work with owners and the team to ensure customers and employees are thriving in a high

performance culture and a vision. Candidate must have an eye for the details and a vision for the big picture. Must not be afraid of hardwork and be flexible in work days and hours including holidays, weekends, and various working shifts.

If this sounds like a position that excites you, send us your resume. Wed love to talk to you.

What Were Looking For :

  • Experience : Minimum of 3 years in retail management, overseeing teams of 15+.
  • Leadership : Proven success in developing and implementing company processes, along with a strategic approach to managing the business as if it were your own.
  • Visionary Thinker : Ability to think big picture and break it down into actionable steps for your team.
  • People Developer : Strong ability to develop talent, grow the bench and ensure a pipeline of future leaders and have the best trained staff.
  • Collaborative Team Player : Ability to operate in a collaborative team environment, and foster open communication and teamwork.
  • Humility and Collaboration : A commitment to fostering a supportive environment that values teamwork and shared success.
  • Customer-Oriented : A passion for positively impacting our customers and becoming an integral part of our downtown community and providing exceptional customer experience.
  • Sales Focused : Ability to drive growth, open new B2B opportunities, add on sales and promotions.

    • Responsibilities :

  • Performs leadership, supervisory and administrative duties
  • Manages and drives sales and margin through the team
  • Communicates with the team to get all members on the team to be on the exact same page as far as procedures and execution in the store
  • Trains team to improve their efficiency with the Computer system, product training, handling customers, and department knowledge and ensures all staff are completely trained and undersand the store operations
  • Enthusiastic self-starter leader that builds a sales and customer service culture
  • Ability to follow organizational procedures and comfortable coaching the team to continually improve
  • Is innovative and creative and always thinking about ways to increase sales and build a high performance culture
  • Works hand in hand with other support team members to continually surprise our customers with what we will do for them.
  • Is well organized and a good planner, delegator and motivator
  • Responsible for managing and executing overall store standards, policies and procedures
  • Ensures a clean, safe and culture driven environment for team and customers
  • Holds team accountable for excellence in service standards
  • Communicates to the team clear expectations and works with all employees to ensure the entire team is aware of upcoming promotions, events, and customer needs.
  • Drive sales and profitability through customer satisfaction and reporting systems
  • Model excellent customer service by helping customers when necessary.
  • Oversee daily opening and closing of the store.
  • Supervisory tasks include interviewing, hiring, training, appraising performance, disciplining employees, and planning weekly schedules.
  • Foster a team environment where employees are motivated to provide outstanding customer service and contribute to the overall success of the business.
  • Immediately respond to customer complaints and resolve them as best as possible.
  • Maintain inventory at appropriate levels and direct cycle counts.
  • Coordinates sales promotions, marketing, and special events.
  • Directs merchandising in the store and ensures it is clean and organized, also responsible for maintaining signage.
  • Ensures the sales floor stays clean and orderly.
  • Participates in the weekly ordering of merchandise and oversees deliveries and restocking.
  • Be a role model for safety, creating a safe work environment and ensuring compliance with all store policies and safety standards.
  • Protect inventory and store property against internal and external loss. Respond with appropriate action, according to store policy.

    • Qualifications :

  • Retail Management experience is a must and Hardware Retail Management experience is a major plus
  • Outstanding customer service skills and a professional attitude.
  • Shows excellent leadership ability can take charge, be proactive, motivating the team
  • Understands a great retail environment needs a leader that can see the big picture yet be hands on
  • Excellent communication skills, both written and verbal. Strong math skills.
  • Committed to continually learning and pursuing training and development opportunities.
  • Is technically proficient easily adapting to various systems. Not afraid to learn.
  • Project management skills, including the ability to coordinate special projects and finish on time and within budget.
  • Ability to manage a team and understand the fundamentals of leadership comfortable in coaching, providing feedback and development
  • Strong knowledge of the products contained in the store.
  • Motivated, organized, self-starter who is able to think independently and solve problems.
  • Understanding of store operations, including finances, inventory control, and pricing strategy.
  • Knowledge of effective sales methods and techniques.
  • Understand how to efficiently operate the stores point-of-sale system and inventory system. Knowledge of MS Word and PowerPoint.
  • High school degree. College degree a plus.
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