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Community & State CMO - Kansas

Community & State CMO - Kansas

UnitedHealth GroupOverland Park, KS, US
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Chief Medical Officer (CMO) Opportunity

At UnitedHealthcare, we are simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and equitable. Ready to make a difference? Join us to start Caring. Connecting. Growing together.

UnitedHealthcare is offering an opportunity for a physician to play a critical role on the Community Plan of Kansas's executive leadership team to lead teams and clinical strategy to support the state's most vulnerable populations in achieving healthier lives. The Kansas Health Plan serves over 150,000 Kansans receiving Medicaid and DSNP benefits.

Innovation in healthcare involves transforming the industry through integrated clinical models and value-based provider programs aimed at delivering quality care statewide in Kansas. This role provides continuous career growth opportunities supported by advanced tools, training, and collaboration with skilled colleagues and clinicians.

The CMO role is accountable for ensuring these Kansans achieve high quality clinical outcomes as evidenced by exceptional quality performance ratings, as well as high member and provider satisfaction scores. Furthermore, healthcare transformation is a priority focus of the CMO by continuously advancing a clinical model that engages underserved individuals in a population health model that is supported by integrated community care teams and providers in a value-based payment model.

This position reports to the Health Plan's Chief Executive Officer (CEO) and has dotted line relationships to the Regional CMO and national clinical team. The CMO's primary responsibilities are focused on local health plan clinical and business activities as defined by the Health Plan's CEO. The CMO collaborates with other Medicaid markets and regional clinical shared service partners to implement KanCare's managed Medicaid programs. The CMO also collaborates with Medicare clinical teams / CMOs, other markets and regional shared service partners including delegated provider partners to support DSNP programs. Activities support national, regional and local business goals tailored for the Kansas market.

If you are located in Kansas, you will have the flexibility to work remotely

  • as you take on some tough challenges.

Primary Responsibilities

Quality and Affordability - The Health Plan CMO has primary responsibility and accountability for quality medical outcomes and performance while championing healthcare affordability projects that ensure members receive the best possible care. This requires a close working relationship with the Kansas Medicaid's clinical leadership team, operations teams, healthcare economics teams and actuaries. The CMO serves as the clinical leader for healthcare affordability initiatives in the local market. Additionally, the CMO is a primary stakeholder in clinical model operations including Person-Centered Care Models (PCCM), Kansas Delivery System Transformation and Value Based Program (VBP) relationships. This includes the design, collaboration, and implementation of new and or improved models of care such as those defined by the State contract, by Centers for Medicare and Medicaid Services (CMS) and the Centers for Medicare and Medicaid Innovation (CMMI). The CMO has oversight responsibility for the local market peer review process as defined by Kansas Medicaid, as well as participating in or leading the regional UHC Peer Review committee.

Clinical Strategy - The Kansas Health Plan CMO is the executive leader that sets the overall clinical strategy for the health plan aligned to business goals and the objective of improving outcomes, access and value for the members we serve. This work includes :

  • Leading the creation and execution of comprehensive clinical plans that align with the health plan's long-term objectives
  • Analyzing emerging clinical and utilization trends and innovations in healthcare to define a strategy and inform the execution of advancements in our clinical models and population health tactics
  • Spearheading population health and clinical interventions that improves clinical outcomes for our membership using clinical and financial data insights
  • Lead clinical excellence and act as an improvement catalyst for all quality related efforts including HEDIS, STARs, CAHPS, Health Plan accreditation activities and quality pay for performance goals in partnership with the Quality Director. This includes acting as the clinical liaison with providers for new focus and measure / process changes. Supports all Clinical Quality initiatives and peer review processes including Quality of Care and Quality of Service issues; participates or leads Physician Advisory Committees (PAC); Quality Management Committee (QMC) and other associated quality focused committees
  • Relationship Equity and State Compliance - The Plan CMO is responsible for acting as the primary medical liaison to state and federal agencies - advocating for beneficial policies, providing expert guidance and shaping healthcare regulations to align with organizational goals

  • Lead initiatives to ensure rigorous adherence to federal and state regulations, Medicaid / Medicare standards, and contractual obligations, enhancing the quality of care delivered. Includes solid working knowledge of all government mandates and provisions for KanCare
  • Act as the primary medical liaison to state and federal agencies - advocating for beneficial policies, providing expert guidance, and shaping healthcare regulations to better serve the KanCare program
  • Act as a consultative subject matter expert to government affairs, ensuring our organizational interests and interests of KanCare are effectively represented at all levels
  • Exhibit solid executive presence in leadership meetings and public forums, effectively representing our organization's vision and values
  • The CMO provides clinical thought leadership with external entities, legislative oversight committee(s) and State's Medicaid leadership (KDHE & KDADs)
  • Integrated Care Delivery - The CMO will lead the strategy and guide the execution of integration of behavioral health, physical health, social care services to ensure holistic clinical model for KanCare members. This work includes the entire clinical model (end to end) within the market and the strategic partnerships with the care delivery system in the network to support the clinical model and quality objectives. The Plan CMO leads the clinical interface with providers and UHC network management colleagues in efforts to transform the health system

  • The CMO's primary local responsibility is to drive provider performance through identification of appropriate practices; initial contact and target setting, and implementation of value-based care programs, as well as ongoing leadership during regular Joint Operating Committees (JOCs.)
  • Knowledge of value based contracting approaches for Medicaid is an essential secondary responsibility including clinical practice transformation strategies, patient-centered medical homes, accountable care organizations, novel care management programs, high-performance networks and network optimization, and consumer engagement tactics
  • Knowledge of and dedication to developing and improving an integrated service clinical model (medical, behavioral, and social risk) is required. The CMO must also create a culture of diversity and inclusion, with supporting programs targeted to reduce health disparity
  • Growth - The CMO is responsible for defining and delivering the clinical value proposition focused on quality, affordability, and service, in support of growth activities of the Health Plan. The CMO contributes to any RFP / re-procurement activities in the state and plays a critical role defining clinical strategy to support procurement needs. The CMO actively promotes positive relations with State / local regulatory authorities, medical societies, trade associations to ensure our value proposition is well understood. The CMO's engagement, relationships and leadership, the State / local regulatory authorities will come to view the CMO as a trusted thought partner and key advisor on policies, procedures, and practices to improve care for Kansans

    Ensure Compliance - The CMO plays a critical role in compliance related activities such :

  • Liaison with Grievance & Appeals and is responsible for representing the health plan at state fair hearings at the state's request
  • Representing the health plan as the clinical expert in all audit activities throughout the year
  • Testifying as needed at legislative oversight committees to represent the organization and sponsor the work we do on behalf of KanCare
  • Demonstrable Skills and Experience :

  • Ability to build a team that values organizational and health plan success over personal success; provide ongoing coaching and feedback to ensure peak performance; identify and invest in high potential teams; actively manage underperformance
  • Ability to focus staff on the company's mission; inspire superior performance; ensure understanding of strategic context; set clear performance goals; focus energy on serving the customer; provide ongoing communication to the team; discontinue non-critical efforts
  • Ability to drive disciplined fact-based decisions and craft strategy utilizing data insights
  • Ability to execute with discipline and urgency; drive exceptional performance; deliver value to the customer; closely monitor execution; drive operational excellence; get directly involved when needed; actively manage financial performance; balance speed with analysis; ensure accountability for results. CMO is a leadership position within the health plan, a part of the "C" Suite, a skilled General Manager with a clinical expertise
  • Ability to drive change and innovation though continually seeking and implementing innovative solutions; create a culture that thrives on continuous change; inspire people to stretch beyond their comfort zone; take well-reasoned risk; challenge "the way it has always been done"; change direction as required
  • Ability to model and demand integrity and compliance
  • Proven ability to execute and drive improvements against stated goals
  • Ability to develop relationships with Kansas
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