In addition to traditional bank teller responsibilities, our Associate Bankers contribute significantly to the success of the branch by delivering exceptional customer experiences, fostering long-lasting relationships, and introducing customers to our licensed bankers.
Job Responsibilities
- Engaging clients as they enter the branch by welcoming them and making them feel appreciated, including managing lobby traffic, checking clients into the waiting queue and scheduling / canceling client meetings.
- Helping clients with everyday transactions such as deposits, withdrawals, payments, reordering a debit card, setting up a direct deposit or helping update their address, accurately and efficiently, while complying with all policies, procedures and regulatory and banking requirements
- Educating clients on the usage of technology self-service options such as leveraging the Chase Mobile App, , and ATMs to complete their banking needs, whenever, wherever and however they want.
- Building relationships with clients by sharing product knowledge and solutions and introducing them to our licensed bankers when an additional opportunity is identified.
- Assisting clients and the branch team by helping with new account openings when needed.
- Performing branch operations which may include managing cash devices (., cash vault, ATM, while adhering to all bank policies and procedures.
Required qualifications, capabilities and skills
- Minimum 6 months of customer service experience required
- High school diploma or GED equivalent required
Preferred qualifications, capabilities and skills
- Ability to make personal connections, engage customers, and remain courteous and professional in a team environment
- Cash handling experience preferred
- Professional, thorough, and organized with follow-up skills
- Strong desire and ability to influence, educate, and connect customers to technology
- Excellent interpersonal communication skills, as well as strong attention to detail and time management
- Ability to quickly and accurately learn products, services, and procedures
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