Customer Service Rep.-MPA

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Customer Service Rep.-MPA

Miami, FL, US

17 days ago Requisition ID : 1091

Salary Range : $19.00 To $31.00 Hourly

CUSTOMER SERVICE REPRESENTATIVE

FULL TIME NON-EXEMPT

SCHEDULE FLEXIBLE

SALARY RANGE $19.00 - $31.00

The Customer Service Representative (CSR) is an integral component of the operations division of the Miami Parking Authority.

Customer Service Representative office personnel manage various administrative and fiduciary functions for the Miami Parking Authority.

Individuals in this position handle incoming calls, mail sorting, and distribution, account receivables, etc. The Customer Service office personnel works in the MPA customer service office and reception area as needed to assist customers of the Miami Parking Authority.

Duties :

• Processes monthly refunds for MPA customers
• Receives and reconcile A / R payments (wire payment and checks)
• Process validation orders, reconcile payments, and coordinate delivery to clients.
• Invoice, adjust and process reversals for open customer orders using Microsoft Dynamics ERP financial system.
• Process customer notifications for overcharges and stop payments on checks.
• Coordinate Brinks's daily pick-up and drop-off service
• Review citations issued by PEOs at the Marlins and Downtown
• Conduct MOT violation for PEOs Countywide
• Review, approve, and distribute Marlins permits.
• Issue refunds for the vacation parking program, SWEB validations, daily refunds, and PaybyPhone.
• Issue and reconcile residential and monthly decals.
• Respond to overflow Emergency Hotline calls from Command Center
• Reactivate and deactivate customer accounts.
• Create accounts for Monthly customers (Loft 1 and Loft 2)
• Maintain and reconcile the authorized residential parker list.
• Manage approved motorcycle parking list, ensuring compliance with MPA policies.
• Create and manage A / R accounts, MPA Corporate accounts, and special rate accounts in the ERP system.
• Review and approve hurricane parking and residential discount requests.
• Answer customer inquiries via emails, phone calls, and intercom calls.
• Manage employee key cards activation and replacement.
• Manage mail for MPA, including postage balance, mail pickup, drop-off, and UPS / FedEx account.
• Manage and troubleshoot Pangea account (Microsoft Dynamics, Facility Manager, Sana), including website testing.
• Order and prepare hangtags, decals, and other physical items for authorized parkers.

Create, inventory, and manage residential and monthly parking zones.

Physical Requirements :

• The work environment is a combination of field and office work.
• Must have the use of sensory skills to effectively communicate and interact with other employees and the public both verbally and in writing.
• Physical capability to effectively use and operate various office-related equipment such as, but not limited to computers, computer software, calculator, cameras, copiers, and fax machines.

It is a policy of Miami Parking Authority not to discriminate in its employment and personnel practices because of a person’s race, color, creed, sex, religion, national origin, sexual preference, marital status, handicap, or age.

Preference in appointment will be given to eligible veterans and spouses of veterans.

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