Business Relationship Support Senior Manager

About this role :

Wells Fargo is seeking a Business Relationship Support Senior Manager in Market Coverage Relationship Support and Services team as part of Commercial Banking.

Learn more about the career areas and business divisions at www.wellsfargojobs.com

In this role, you will :

• Manage the relationship support function for a large regional banking office or multiple offices
• Manage the end-to-end customer experience including onboarding and extensive problem-solving
• Participate in the identification and maximization of growth opportunities and on-site calls with Relationship Managers
• Identify and recommend opportunities for process improvement and risk control development
• Oversee customer operations which may include initiation and accuracy of loan documentation
• Oversee a compliance monitoring program and evaluate the results, ensuring achievement of a satisfactory rating on all audits, working with business management to resolve issues, and address deficiencies
• Complete all required assessments, exercises, training, and affirmations in accordance with Bank Policies and Audit requirements, including Business Continuity Planning
• Determine appropriate strategy and actions to meet objectives
• Interpret and develop policies and procedures to effectively interact and negotiate with management, teams, and customers
• Collaborate and influence all levels of professionals including more experienced managers
• Lead team to achieve objectives
• Manage allocation of people and financial resources for Business Relationship Support
• Develop and guide a culture of talent development to meet business objectives and strategy

Required Qualifications :

• 6+ years of Business Relationship Support experience, or equivalent demonstrated through one or a combination of the following : work experience, training, military experience, education
• 3+ years of management experience

Desired Qualifications :

• Customer service focus with the ability to balance needs of clients, shareholders, and employees
• Knowledge of Commercial Banking (CB) and Corporate & Investment Banking (CIB) clients
• Understanding of Commercial Banking processes and systems
• Understanding of CB and CIB KYC, BSA / AML and Financial Crimes policies and processes
• Foundational knowledge of fraud management and risk management process and procedures
• Ability to interact and negotiate with all levels of an organization
• Strong collaboration skills
• Strong partnering skills Leadership experience including leading and developing staff
• Strong negotiation skills
• Strong change management skills
• Strong presentation skills
• Excellent verbal, written, and interpersonal communication skills

Job Expectations :

May consider other locations across the Mountain Midwest, Texas, and Great Lakes Area

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company.

They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation, and remediation of issues, and making sound risk decisions.

There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

Pay Range

Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to achievements, skills, experience, or work location.

The range listed is just one component of the compensation package offered to candidates.

$96,600.00 - $188,900.00

Benefits

Wells Fargo provides eligible employees with a comprehensive set of benefits, many of which are listed below. Visit Benefits - Wells Fargo Jobs for an overview of the following benefit plans and programs offered to employees.

• Health benefits
• 401(k) Plan
• Paid time off
• Disability benefits
• Life insurance, critical illness insurance, and accident insurance
• Parental leave
• Critical caregiving leave
• Discounts and savings
• Commuter benefits
• Tuition reimbursement
• Scholarships for dependent children
• Adoption reimbursement

Posting End Date : 4 Oct 2024

4 Oct 2024

Job posting may come down early due to volume of applicants.

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company.

They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions.

There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US : All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements :

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.