Customer Service Representative

Elettromedia Corporation in Nashville, Tennessee is seeking a dedicated Customer Service Representative to join our team.

At Elettromedia, we pride ourselves on providing exceptional service and support to our customers. As a Customer Service Representative, you will play a crucial role in ensuring customer satisfaction by addressing inquiries, resolving issues, and building strong relationships with our clientele.

The ideal candidate will have a passion for delivering top-notch service, excellent communication skills, and a proactive approach to problem-solving.

If you are looking to be part of a dynamic team in a fast-paced environment and are excited about making a difference in customers' lives, we invite you to apply.

Join us at Elettromedia Corporation and be a key player in our commitment to excellence.

Benefits offered :

• Health and dental insurance
• Paid time off
• Outstanding company culture

Compensation :

$30,000 - $40,000 yearly

Responsibilities :

• Manage external communications with the sales network and customers.
• Ensure the efficiency of the order fulfillment process, receiving sales orders, verifying their correctness, checking product availability, verifying the customer’s credit liability, managing order fulfillment priorities following specific instructions by the Sales Manager, loading sales orders into the management system, analyzing situations of product unavailability.
• Prepare all the paperwork required for shipment to the customer, issuing sales invoices to the customer.
• Address customer inquiries and resolve complaints in a timely and professional manner.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with other team members to develop efficient customer service procedures.
• Stay updated on product knowledge and company policies to provide accurate information to customers.

Qualifications :

• Excellent customer service experience
• Proficiency in Microsoft Office
• Knowledge of Microsoft Dynamics 365 Business Central system
• Ability to empathize with customers
• Strong verbal and written communication skills
• The profile is completed by a person demonstrating the following traits : Attention to detail, accuracy, organizational skills, reliability, flexibility, and strong motivation

About Company

Founded in 1987, Elettromedia has positioned itself from the beginning as a leader in the car audio industry for the production of amplifiers, speakers, audio processors, and accessories for professional installation.

After more than ten years of experience in the Southeast Asian market, in 2008 we created a joint-venture company for professional audio, Lavoce Italiana.

Over the past five years, Lavoce has experienced tremendous growth and has become one of the largest suppliers of loudspeaker components to professional audio.

For the US market, we inaugurated the corporate headquarters in Tennessee with the establishment of the Elettromedia Corporation in 2022.

In the same year, the Elettromedia Group was formally consolidated with the legal transformation of the corporate form into a joint-stock company, a responsible response to all our stakeholders, who are also involved in achieving our success.