The Assistant Store Manager is responsible for certain aspects of the business, as assigned by the Store Manager. They are accountable for all store operations and functions when the store manager is absent.
They are responsible for the customer experience. The Assistant Store Manager trains, develops and creates space for others to achieve results.
Why BonLook ?
- Participate in the success of a canadian company founded by entrepreneurs who saw the potential to develop an entire industry.
- Evolve in a company whose products are conceived and designed in Montreal in a head office located in the heart of the Saint-Henri district on the banks of the Lachine Canal.
- Work in a company whose organizational values are applied daily : joy, excellence, innovation and transparency.
- Participate in a culture of diversity and inclusion in all areas of the company.
- Develop professionally by having access to training on optics via our internal platform and the coaching of our optician trainers.
- Access to a competitive total compensation package and a generous employee discount for you, your family and your friends.
RESPONSIBILITIES
Develop people through our core values
Deliver continuous training to motivate the store team
Manage team performance with ongoing coaching
Proactively recruit people who are aligned with our culture and brand vision
Lead on the retail floor by setting the standard around product knowledge, customer experience and brand image
Lead, coach and provide timely feedback around sales plans and key performance indicators
List, delegate and manage team responsibilities within all areas of the business
Support the Store Manager in the overall store recruiting strategy and be responsible for developing their successor
Ensure standards are consistently executed and utilize company tools to better serve the customer
Ensure staff clearly understand and meet job expectations
Responsible for the monthly strategies and OPS
Represent the BonLook brand : reflect company values and brand image at all times
QUALIFICATIONS
3 to 5 years of managerial experience in retail
Previous experience in an optical setting not required
Must have open availability for weekdays, evenings and weekends
HR knowledge : recruitment, scheduling, training and performance management
Excellent communication skills
Excellent customer service skills
Excellent time management skills
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