E-Roadside Assistance Agent - French Bilingual

Location :

2727 N Central Ave, Phoenix, Arizona 85004 United States of America

Love to help people? U-Haul Roadside Assistance is looking for quality, customer friendly candidates!

Bilingual French Roadside Assistance Agents take back to back incoming calls who are needing immediate assistance. As the leaders of the do-it-yourself moving industry, U-Haul Roadside Assistance works hard to ensure our customer’s safety and experience is handled with professionalism, care and support.

At times, unexpected hurdles arise that warrant our Roadside Assistance team to step in and guide our customer back en route to their destination.

U-Haul Roadside Assistance team members handle back-to-back incoming calls and initiate outbound calls to customers and roadside assistance service providers.

As we actively listen to the customer’s experience, it is vital that clear detailed notes are built on every call for proper documentation purposes.

• eLearning and Instructor led education!
• Train and work from home - Flexible schedules!
• Contact center career path available, including work from home team members!
• Benefits include : Medical Reimbursement Plan, Dental Plan, Vision Plan,

REQUIREMENTS

• Must be Bilingual - French / English
• Ability to express sympathy, empathy and compassion
• Critical thinker and ability to adapt
• Basic keyboarding and computer skills
• Active listening while typing skills
• Excellent customer service skills
• Excellent verbal communication skills
• Clear speaking voice
• General knowledge of U.S. geography

THIS POSITION MIGHT BE FOR YOU IF

• You are a dependable team player with a positive attitude
• You obtain the aptitude to work in a critical thinking atmosphere
• You enjoy a self-paced, educational work environment
• You enjoy speaking with and helping people
• You are empathetic and solution oriented
• You are comfortable with eLearning and remote leadership management
• You are comfortable navigating multiple computer programs at one time

SCHEDULES

• Roadside Assistance is 24 / 7 and needs team members available on the weekend.
• Working on a Holiday is a must.
• Roadside Assistance is available 365 days a year, 24 / 7.

THE FOLLOWING IS REQUIRED TO WORK FROM HOME

• Quiet and private work area.
• Dependent and child-care arrangements must be made as if the team member is working on site.
• All work duties including education must be performed at your home address.

THE FOLLOWING TECHNICAL REQUIREMENTS MUST BE MET TO WORK FROM HOME

• Must have a non-wireless USB headset with microphone.
• Must have high speed internet with 2MB up 5MB down (or greater) and ping below 70.5MB up 10MB down is preferred for a better experience.
• Must have a PC or laptop with the following :
• Windows OS : CPU score of 2500 or greater.
• Must install and use the required Company software including a Company provided anti-virus software.
• Dual Monitors are required

THE FOLLOWING ARE NOT PERMITTED WHEN WORKING FROM HOME DUE TO COMPATIBILITY, PERFORMANCE, SECURITY OR OTHER CONCERNS :

• Chromebooks (Mac is accepted
• A PC / laptop or Internet that does not meet the minimum requirements.
• Mobile hot-spot, tethering, satellite ISP or similar.
• Windows XP or Vista operating system.
• Rental, rent-to-own or public computer / laptop.
• Working in a public place or using a public internet connection.
• Unsecure Wi-Fi or one that does not meet with the other Wi-Fi requirements.
• Running any non-work related programs on your computer while working.
• Having any other anti-virus installed / in use on your computer while working other than the Company provided anti-virus software (this is a payment card industry requirement).

DO YOU MEET THE MINIMUM TECHNICAL REQUIREMENTS?

• Go to to run a speed test to check your ISP speed and ping. Click the dropdown menu below the GO button and choose any server in Phoenix, AZ
• Windows OS : From the Start menu or search windows function type RAM.
• Go to .
• Type the name of your processor in the space provided (do not copy / paste).
• The number in the first column is the CPU mark (this is your CPU Score).

EXCEPTIONS : Hiring in all states / cities / counties except the following - CA, DC, Chicago, New York City, Seattle and Montgomery County.

U-Haul Holding Company, and its family of companies including U-Haul International, Inc. ( U-Haul ), continually strives to create a culture of health and wellness.

Consistent with applicable state law, U-Haul will not hire or re-hire individuals who use nicotine products. The states in which U-Haul will decline to hire nicotine users are : Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Pennsylvania, Texas, Utah, Vermont, Virginia, and Washington.

U-Haul has observed this hiring practice since February 1, 2020 as part of our commitment to a healthy work environment for our team.

U-Haul is an equal opportunity employer. All applicants for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state or local law.

Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.