Job Summary
Our client is seeking an onsite Call Center Representative to join their team and provide exceptional customer service to their clients.
Excellent phone skills and a strong attention to detail are key in this role. If you have experience in handling incoming phone calls, responding to emails and voicemails, and possess a keen ability to route calls effectively, preferably within the medical setting, we want to hear from you!
About the Job :
- Answer and document incoming phone calls.
- Provide accurate information to callers from the website and other platforms.
- Send faxes or print documents when requested.
- Monitor and respond to emails and voicemails.
- Route calls to the proper destination when required.
- Complete additional administrative or other relevant tasks as needed.
About You :
- 1+ years of call center experience is required, preferably within a medical setting.
- Bilingual with English and Spanish fluency is highly preferred.
- Excellent phone presence and communication skills.
- Experience with SharePoint and tech savviness is preferred.
- Possess strong attention to detail and accuracy.
About the Position :
- $23 / hr while temporary.
- $25 / hr when permanent.
on-site during the first six months.
- Hybrid once permanent.
- Office in Rockville, MD.
- Free parking!
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