CUSTOMER SERVICE REPRESENTATIVE

Customer Service Representative

Sharps Compliance Description :

Headquartered in Houston, Texas, Sharps Compliance (NASDAQ : SMED) is a leading business-to-business services provider to the healthcare, long-term care, and retail pharmacy markets with operations across the country.

Sharps Compliance offers comprehensive solutions for the management of regulated medical waste, hazardous waste, and unused medications.

For more information, visit : .

Your Career Opportunity : Customer Service Representative : Tempe, AZ

Through inbound calls, you will be responsible for building relationships, solving issues, and responding to customer inquiries related to the many solutions offered by the company.

Our focus is on delivering an outstanding experience for our customers through problem solving and in a very responsive manner.

Yes, we are obsessed with superior customer service.

How We Help You To Be Successful

Multiple weeks of Paid Training preparing you to be successful in your job. Learning about our solution offerings, industry, and customers a foundation for career growth.

We want you to be successful!

Ongoing 1-on-1 coaching sessions with your team lead, team meetings and refresher training.

Learning and development opportunities through continuous training and investments in YOU. Opportunities for advancement in departments across the company.

Many of our customer service representatives have used their customer service experience to be promoted and transfer to other departments including sales, operations, and finance.

More on Your Day-Day Activities

Communicate effectively and confidently with all customers to make their experience better and to solve their issues. Assisting our customers with questions about our solutions, their particular services, taking orders, scheduling service or whatever else the customer needs.

Greet customers with happiness and confidence; building a sense of trust and confidence to help serve their needs and solve their issues.

Bringing your authentic self to work.

Strive for first call resolution and take true ownership of customer needs and issues.

Asking as many questions as you need to understand the customers needs and priorities, and problem-solving in a metric driven environment.

Perform multiple tasks / navigate multiple systems simultaneously to service the customers account or troubleshoot their questions and issues.

Amazing team-player attitude with a commitment to excellent attendance and quality work. We love to see you at work and miss when you are not there.

Knowledge and Experience :

3+ years of successful customer service experience.

Experience in any service-related industry is a bonus, but not required.

Care about customers! Has the ability to engage with customers, build rapport, share, and inform.

Proficiency with Microsoft Suite (Word, Excel, Outlook), launching applications and navigating multiple systems preferred, experience with Salesforce a plus.

Strong learning agility; flexible and adaptable to learning new things and then apply that learning to perform successfully in the role in a fast paced, metric driven environment.

Availability to work any shift within the Monday through Friday operating hours of 8 : 00 a.m. 6 : 00 p.m.

What we offer to you :

At Sharps Compliance, we pay competitive salaries beginning at $17.50 - $18.50 depending on experience and with consideration of a salary increase six-months after your initial start date.

Generous paid time after 3 months (1st year prorated). 15 days PTO, 8 paid holidays

Health, dental, vision, short-term disability, long-term disability, and life insurance

Retirement savings- 401(k) Matching

Paid Training, and Full Benefit Monday thru Friday in-office workdays. Referral bonuses.

Skills : Tempe AZ

Tempe AZ

Salary Posted Location 17.50 - 18.50 Hour 2021-07-22 316 S. Price Rd. Tempe AZ 85281