Assistant Director

Assistant Director

Columbus, OH

Want to make a difference every day? Are you a natural leader with a passion for home care? Do you thrive in a dynamic environment?

Join Visiting Angels Columbus West, an award-winning Home Care Company, as an Assistant Director! We are searching for a dedicated professional to support our Director in overseeing home care operations and ensuring the delivery of compassionate, high-quality care.

This is a challenging but rewarding opportunity for someone who wants to make a significant impact in the lives of seniors in Central Ohio.

Why Join Us?

• Visible Impact : Showcase your leadership skills in staff management, compliance, business development, and financial oversight.
• Mission-Driven Work : Enjoy the satisfaction and fulfillment that comes with positively influencing our clients, caregivers, and the broader health care community.
• Leadership Opportunities : Assist in overseeing home care operations, ensuring the delivery of compassionate, high-quality care, and supporting the recruitment, hiring, and development of staff.
• Innovative Projects : Play a pivotal role in launching a new business segment in 2025 a residential assisted living home.

Be at the forefront of this exciting expansion and help shape its success.

Key Responsibilities / Accountabilities :

Recruiting and Retention : Support the recruitment, hiring, supervision, and counseling of office staff and caregivers.

Assist in conducting annual performance evaluations and develop programs that support retention and development of our team of caregivers.

Client Intakes and Conversions : Handle the majority of prospect calls and client conversions.

Conduct client intakes, ensuring a smooth onboarding process and addressing any questions or concerns.

Scheduling : Oversee scheduling to meet client care needs.

Ensure schedules are efficiently managed and adjusted as necessary.

Client Care Plans / Case Management : Develop and maintain client care plans, ensuring they meet the individual needs of clients.

Monitor and assess the delivery of care to the client population using tools such as satisfaction surveys and visits where applicable.

Compliance : Ensure regulatory compliance, including licensure, certification, accreditation, and adherence to Federal, State, and local laws.

Maintain absolute confidentiality of all information pertaining to employees, clients, and clients’ families.

Business Development : Identify opportunities for business development through community outreach, partnerships, and marketing to referral sources.

Develop relationships with vendors and the business community.

Financial Oversight : Assist in managing billing, payroll, expenditures and the annual budget.

Ensure the performance of the business through effective financial management that optimizes revenue and controls costs.

Communication : Maintain timely and effective communication with staff, clients, and their families.

Respond to on-call evening and weekend demands as directed.

We Offer :

• Life / work balance
• Excellent pay with bonuses
• Medical / Dental / Vision Insurance
• 401(k)
• PTO Plan
• Holidays
• Supportive, fun work environment
• Experienced, tenured team

To Be Considered :

• A four-year degree in Business Administration preferred, or a two-year degree in Business Administration or a related field.
• Five years of experience in positions of increasing responsibility, preferably in private duty home care.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint, and Outlook) applications, scheduling systems, and other industry-related software.
• Excellent conceptual thinking skills with the capacity to analyze complex issues that are sensitive in nature.
• Effective conflict resolution and solution implementation skills.
• Strong communication skills, both oral and written.
• Flexibility, resilience, and the ability to maintain a sense of humor in all situations.
• The ability to plan, organize, prioritize, delegate, and accurately complete work activities within deadlines while managing interruptions.
• The ability to work independently and proactively with minimal direction and / or supervision.
• A strong commitment to client service excellence.

If you are passionate about leading a team dedicated to providing exceptional home care services and are excited about the opportunity to help launch a new residential assisted living home, we encourage you to apply for the Assistant Director position at Visiting Angels Columbus West.