TPA Operations & Compliance Lead

Job Description

Job Description

At Keating and Associates, each individual has a unique ability, a unique story, and a unique contribution that is vital to our success. With diverse experiences, cultures, backgrounds, and beliefs we are a better company, and we better serve our valued clients. True teamwork is only possible when we embrace that our differences make us better together. By creating an environment where people are welcomed and equipped to do their best, we fully embrace our core values of excellence, abundance mindset, and teamwork.

What Keating and Associates can offer you!

Professional Development

9 paid holidays, including your birthday and a floating holiday!

401(k) with company match

Employer-Paid Disability, Life Insurance, and Employee Assistance Program

Health, Vision, and Dental Plans

Dependent Care and Flexible Spending Accounts

Paid Time Off

Fun Company Events such as Lunch & Learns, Virtual Staff Hangouts, Annual All Company Weekend, and more!

Learn more about us at https : / / keatinginc.com / why -keating.

Job Summary

The TPA Operations & Compliance Lead provides peer-level leadership, guidance, and workflow coordination within the TPA Department, ensuring that processes are streamlined, organized, compliant, and consistently followed. This position develops and facilitates training for peers, supports regulatory compliance initiatives, and supports the department through communication and client service processes. The administration also plays a critical role in the annual plan cycle by preparing plan reports, testing, valuations, distributions, and audits on select plans. This position does not carry supervisory responsibilities but influences team performance through quality reviews, mentorship, and collaborative workflow coordination. The role requires research skills, independent judgment, and initiative to maintain compliance and drive operational efficiency.

This position is non-exempt, can be conducted remotely or in one of our office locations, and reports to the TPA Department Manager.

Responsibilities include, but are not limited to :

Operational Leadership & Workflow Management

Coordinate and monitor workflow progress with team members

Review and verify work for accuracy and compliance

Set precedents and adapt procedures in relation to current and new regulations

Provide operational support and recommend enhancements to the TPA Department Manager

Maintain digital, automated, and manual filing systems

Verify and organize client data

Ensure documents are sent, received, and processed in a timely manner

Training Ownership

Develop and deliver training to team members

Mentor and guide peers through clear direction, constructive feedback and positive example

Compliance Oversight

Draft and finalize retirement plan notices for sponsors, participants, and advisors

Interpret plan rules to ensure compliance with plan documents

Draft and process restatements and amendments

Perform and communicate corrective actions, ensuring proper documentation

Conduct internal audits of CRM records and collaborate with IT Systems Administrator on technology compliance

Support external audits and ensure Schedule A fulfillment in coordination with KFAS Compliance Administration Team

Plan Administration

Perform accounting work on retirement plan annual valuations

Perform and approve distribution and loan processing

Prepare annual reports, including government forms and regularly scheduled reports

Test for plan limits to maintain regulatory compliance

Grow and maintain client relationships through calls and emails

Maintain up to date professional and field-related knowledge regarding retirement plan regulations

Desired skills and qualifications include, but are not limited to :

QKA or ability to obtain within 12 months

Strong follow-through, prioritization, and process development skills

Research-oriented with ability to synthesize information into actionable processes

Demonstrated initiative in solving problems and implementing solutions

Detail-oriented with excellent time management and organizational skills

Technologically savvy and adaptable to new systems

Effective communicator, both internally and externally

Experience in a customer service capacity

Skilled in project management and mentoring

College degree or equivalent preferred

Powered by JazzHR

x1MdIEDIB1