Customer Service Manager - printing/promotional industry

Title : Customer Service Manager Denver, CO Office (Monday to Friday, 8 to 5)

Are you experienced leading in a professional sales / customer service environment and are looking for a fulfilling career opportunity in the vibrant city of Denver?

Do you have a passion for customer service excellence and thrive in a collaborative team environment? Look no further! Join a tenured team of CSRs as the Customer Service Manager in a sales oriented environment, where you'll lead a dedicated team in the heart of Denver's bustling business district.

My client is proud to be a leader in the print and promotional industry, providing top-notch solutions to their valued clients.

As Customer Service Manager, you'll play a key role in ensuring their clients receive exceptional service while leading and motivating the team to success by working through your strengths of making a difference to people and companies.

Responsibilities :

• Lead and manage a team of 10-20 customer service representatives in the Denver office, fostering a culture of collaboration, excellence, and accountability.
• Oversee day-to-day operations of the customer service department, including handling client inquiries, resolving issues, and ensuring timely order processing and delivery.
• Develop and implement strategies to enhance customer satisfaction, retention, and loyalty, leveraging your leadership skills to drive performance and exceed goals.
• Serve as a primary point of contact for escalated customer inquiries and complex issues, demonstrating strong problem-solving skills and a commitment to delivering exceptional service.
• Collaborate closely with cross-functional teams, including sales, marketing, and production, to streamline processes, optimize efficiencies, and drive business growth.
• Conduct regular performance evaluations, provide coaching and feedback, and identify training needs to support employee development and career advancement.
• Stay informed about industry trends, market developments, and competitor activities to identify opportunities for innovation and improvement.

Requirements :

Bachelor's degree in business administration, marketing, or related field.

• 15+ years of proven experience in customer service management, with a track record of successfully leading teams of 10-20 employees.
• Exceptional leadership and interpersonal skills, with the ability to motivate, inspire, and empower team members to achieve their full potential.
• Strong communication skills, both verbal and written, with the ability to effectively interact with clients, colleagues, and stakeholders at all levels.
• Proficiency in CRM software and Microsoft Office Suite.
• Detail-oriented with excellent organizational and time management skills.
• Ability to thrive in a fast-paced, dynamic environment and effectively prioritize competing demands.
• Knowledge of printing and promotional products industry is a plus and a solid work history.

Ideal candidates will be self-expressed, enjoys managing people, have experience building employee morale programs by working with corporate teams and creating a "FUN" culture, this is for you! Join the team in their Denver, CO office and become an integral part of a dynamic team, where your leadership skills and dedication to excellence will drive our success in the print and promotional industry.

MUST BE LOCAL TO DENVER, NO RELOCATION!