Customer Success Manager

Customer Success Manager - Product Department

We are seeking a dedicated Customer Success Manager to join our team at the Federation of Italian American Organizations of Brooklyn in the Product department.

As a Customer Success Manager, you will be responsible for building strong relationships with our clients, ensuring their satisfaction, and driving product adoption.

• Work closely with clients to understand their needs and provide solutions
• Onboard new clients and provide training on our products
• Proactively reach out to clients to ensure they are maximizing the value of our products
• Collect feedback from clients to help improve our products and services
• Collaborate with the product development team to communicate client needs and feedback

If you are a customer-focused individual with excellent communication skills and a passion for helping clients succeed, we would love to hear from you.

Join us in our mission to deliver exceptional products and services to our clients!

Project Manager - HR Department

We are excited to announce an opening for a dedicated Project Manager to join our innovative HR department. As a Project Manager, you will play a crucial role in overseeing and coordinating a variety of HR projects to ensure their successful implementation and completion.

This position offers a unique opportunity to work collaboratively with cross-functional teams, set project timelines, and monitor progress to achieve project goals effectively.

Key responsibilities :

• Manage and lead HR projects from initiation to closure, ensuring all project objectives are met
• Collaborate closely with stakeholders to define project scope, goals, and deliverables, fostering strong relationships and alignment
• Create and maintain detailed project plans, schedules, and budgets, ensuring resources are allocated efficiently
• Proactively monitor project progress, identifying and addressing any issues or risks that may impact project outcomes
• Ensure all projects are completed on time and within budget, maintaining a high standard of quality and excellence
• Provide regular and transparent communication of project status updates to stakeholders and senior management, ensuring alignment and transparency

If you are a proactive problem-solver with exceptional organizational and communication skills, we invite you to apply for this exciting opportunity to be a part of our dynamic HR department.

Join us in contributing to the success of our projects and making a positive impact within our organization. Apply now and take the next step in your project management career with us!