Lead Monitor Swing Shift

Lead Monitor I

Volunteers of America is a non-profit human services organization committed to serving people in need, strengthening families, and building communities. VOALA provides a variety of social services to Los Angeles area communities such as Head Start programs, Upward Bound college prep programs, veterans' services, homeless shelters, low-income housing program as well as drug and alcohol rehabilitation. PAY RATE : $20.90 - $22 Per Hour. VOALA offers competitive medical, dental, vision and retirement benefits.

The Lead Monitor I will arrange, coordinate, supervise, mentor, and oversee the Monitors' efforts to provide security of the program premises, and safety for program clients, visitors and employees. The Lead Monitor I shall provide Safety Training to the Monitor staff, and provide ongoing safety oversight. The Lead Monitor I performs Monitor duties on behalf of program clients / participants, as well as leading and training Monitors. Driving ability preferred.

DUTIES AND RESPONSIBILITIES

• Assign shifts, ensure that Monitors are scheduled around the clock, plan personal shifts to observe each shift during the week.
• Train Monitors in program operations, safety, and security expectations and procedures.
• Oversee operations for safety practices, provide ongoing safety leadership.
• Shelter Security

Shelter Entrance Monitoring : The front door to the shelter is the only permitted entrance and exit for participants, employees, partners, and vendors. Monitor and authorize entrance and departure of employees, participants, visitors, guest and other persons to guard against theft and maintain security of premises.

While patrolling observe Shelter to ensure safe operations; report and correct any spills, unsafe working conditions, or defective equipment.

As a non-profit agency, VOALA must utilize all limited resources effectively and protect from theft loss or damage to the shelter's assets. Report all suspicious events to direct supervisor.

Answer telephones and take messages for clients and staff, monitor doors and greet visitors.

Transports individual program participants to and from various locations such as human service locations, work sites, and medical facilities

Essential Duties

Monitor Shelter entrance

Monitor Clients; conduct room checks; report violations of rules

Complete written reports and incidents logs of daily activities and irregularities, such as : unusual occurrences, equipment or property damage, theft, and presence of unauthorized persons

Qualifications

Requirements : Must be able to pass a fingerprint clearance, background check, including criminal history, personal references, employment and education verifications.

Education : Within 30 days of hire, must successfully complete VOALA safety training.

Experience : One year in the general security field, and / or social services / human services, and / or customer service experience. One year of proven college coursework, or completion of Careers for a Cause (C4C) or other homeless training course with a certificate can substitute for the experience requirement.

Preferred Qualifications : Current California driver's license and clean driving record, demonstrated knowledge of CA driving laws. Experience in a group residential setting is preferred. Experience serving the homeless is preferred. Related experience in a mental health or substance abuse treatment setting, or other group residential program. Database familiarity. Clean driving record to be insurable by VOALA insurance.

Volunteers of America is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.

This employer participates in E-Verify as required by the federal government and will provide the federal government with your Form 1-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (OHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment.