Monday - Friday
Monday & Friday 6 : 00 am - 3 : 00 pm
Tues, Wed, Thurs 8 : 00 am - 5 : 00 pm
Performs a variety of clerical and customer service tasks including answering calls at the receptionist desk.
- Enter customer orders via telephone in an accurate and efficient manner
- Maintain a high level of communication with other departments and comply with the company policies and guidelines
- Follow all phone prompts and customer relations guidelines
- Performs data entry of orders and customer information
- Generate standardized reports from the computer
- Process warehouse pick labels for order selectors
- Receives catch weights and out of stock information via warehouse order selector
- Perform data entry on confirmations using above information which then allows releasing order for invoicing
- Ability to operate telephone to receive customer orders
- Ability to operate keyboard for data entry
- Must be able to tolerate continuous sitting
- Minor lifting necessary for printing paper, etc.
- Previous customer service / call center experience preferred
- High School diploma or equivalent required
- Must be detailed oriented and able to work independently
- Reports to Customer Service Manager and is responsible for making decisions regarding customer inquiries, problems, etc.
and must have good communication with the RMA Coordinator.
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