CUSTOMER SERVICE REPRESENTATIVE

Job Description Customer Service Representative ( Job Number :

344537 ) Description

Customer Service Representative

Chubb is the worlds largest publicly traded property and casualty insurer. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients.

The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.

When you grow, Chubb grows. If you are the kind of person who likes to solve problems and help others when they need it, you could be a perfect fit to grow your career with Chubb Personal Lines.

Were looking for Customer Service Professionals in our Whitehouse Station, NJ, Bethlehem, PA and OFallon, MO offices. This role is for people who want to provide our agency partners the best-in-class service experience they want and deserve!

You will be the first contact with our agents for quoting new business, policy changes, account inquiries, etc. Join our team to deliver personalized service that demonstrates the value of being insured by Chubb.

Initial and ongoing training will include, but is not limited to, Property and Casualty Insurance principals, Chubb product offerings and all applicable systems and tools that will enable you to be a Champion of Service.

If you want an opportunity with a company that places great emphasis on professional and personal development, cultivates a culture of diversity and inclusion and one that offers plenty of growth opportunities, lets talk!

Benefits :

At Chubb, we make sure you have the support and resources to leverage and develop your skills, secure your financial future, and take care of your health and well-being.

Chubb continually seeks to provide a workplace where everyone can be their authentic self. Through Chubbs competitive benefits offerings and various training and development opportunities, we have you covered :

• Flexible Work Arrangements and Business Casual dress
• Comprehensive benefits including medical, dental, vision, life, company matched 401k, disability coverage, discounted stock purchase plan, flexible spending accounts, pet insurance, cyber security protection, employee assistance program, and more
• Paid Time Off to use at your discretion for vacation, doctor's visits, personal appointments, etc.
• Tuition Reimbursement
• Adoption assistance and 529 college savings program
• Paid Training and Licensures (for applicable roles)
• Competitive Base Salary, and all team members are eligible for annual merit increase, bonus opportunities and employee recognition awards
• Employee Resource Groups that support our diverse and inclusive culture
• For more information, check us out at

Qualifications

Qualifications :

• Strong decision-making velocity in a fast-paced, high-volume phone contact center environment
• Outstanding, effective, and service focused communication skills, both verbal and written
• Proficient in computer skills, multi-application navigation and multi-tasking
• Experience in a high-volume contact center with a strong focus on superior service is a plus!
• Demonstrate professionalism, accountability and taking personal pride in the handling of new business quotes, policy change requests and inquiries from our valued agency partners
• Track record of success in managing competing demands, and problem solving while on the phone with customers
• Property and Casualty insurance experience a plus
• Chubbs ideal team member is someone with an ongoing desire for professional and personal development and is someone who learns with a high regard for accuracy and best-in-class service
• Minimum of high school diploma or equivalent; college degree or currently pursuing is a plus!

Chubb follows federal and state guidance and legal requirements regarding measures designed to limit the spread of COVID-19, including masking and social distancing where required by local mandates.

Measures may vary by Chubb location. Please note that we are requiring that all newly hired employees and contingent workers are fully vaccinated prior to their start date of employment.

Chubb is proud to be an equal opportunity employer. We are committed to cultivating an environment where equal employment opportunities are available to all associates and job applicants regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability, or genetic information, in compliance with applicable federal, state, and local law.

Chubb celebrates diversity and believes it is critical to our success. As such, we are committed to recruit, develop, and retain the most talented individuals to join our team.

EEO Statement At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it.

Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law.

Performance and qualifications are the only basis upon which we hire, assign, promote, compensate, develop and retain employees.

Chubb prohibits all unlawful discrimination, harassment and retaliation against any individual who reports discrimination or harassment.

• Operations & Customer Service
30+ days ago